THAVANI TAMALDEO
Saint Louis Park
Summary
Healthcare Service Professional with approximately fifteen years of experience in a hospital setting, with a rooted and commitment to the Healthcare field.
Nearly five years onsite at MSP International. Giving a can do attitude & a positive and forward thinking ways.
Strong ability to work and grow with people in a team setting as well as an independent setting.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
Work History
Customer Service Agent
Delta Air Lines, Inc.
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained clean and orderly service areas by msweeping floors and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained staff on operating procedures and company services.
- Maintained up-to-date knowledge of product and services.
- Earned reputation for exceeding service standard goals.
Health Unit Coordinator
North Memorial Hospital
02.2011 - Current
- Coordinates an efficient customer care unit by providing prompt, accurate and courteous processing of information. Performs reception and clerical activities and works to maintain unit workflow for staff, physicians, customers and families. Participates in the execution of Patient Safety goals including customer privacy (HIPPA), accuracy of customer information, improving and effectiveness of communication among caregivers, and responding to customer alarms by alerting appropriate staff.
Education
High School Diploma - Mental Health First Aid
National Council for behavioral Health
Minneapolis12.2019
Medical Call Center Training
HIRED MPLS
12.2019
Business Administration - undefined
Minneapolis Community and Technical College
Minneapolis05.2010
Diploma - undefined
STMA High School
Saint Michael, MN06.2008
Skills
- Multi-tasking ability and Detail oriented
- Excellent time management skills
- Ability to prioritize and organize tasks in a fast-paced environment and handle high-stress situations
- Strong communication EX: telephone skills
- Daily use of medical terminology
- Strong keyboarding skills Proficient in EPIC, SNAPP, Microsoft Office applications: Word, Excel, and Outlook & DeltaTerm knowledgeable
- Customer complaint resolution
- De-escalation techniques
- Active listening
- Cultural awareness
- Team collaboration
- Adaptability and flexibility
- Exemplary work ethic
- Customer relations
Timeline
Customer Service Agent
Delta Air Lines, Inc.
10.2022 - Current
Health Unit Coordinator
North Memorial Hospital
02.2011 - Current
Medical Call Center Training
HIRED MPLS
Business Administration - undefined
Minneapolis Community and Technical College
Diploma - undefined
STMA High School
High School Diploma - Mental Health First Aid
National Council for behavioral Health