Tha-Wan Yang
Saint Paul
Summary
Compassionate Zoo Volunteer with experience in animal care, education, and conservation. Strengths include communication skills, ability to work well with diverse teams, and adaptability in various weather conditions or situations. Impact made through assisting zookeepers in daily tasks, fostering positive relationships between zoo visitors and animals, and advocating for animal welfare.
Overview
5
5
years of professional experience
Work History
Zoo Volunteer
Minnesota zoo
Apple Valley
03.2026 - Current
- Assisted visitors with educational programs about wildlife conservation.
- Assisted animal care staff with daily feeding and habitat maintenance to promote animal well-being.
- Engaged guests through interactive exhibits and demonstrations, fostering interest in wildlife conservation.
- Coordinated volunteer schedules to optimize staffing for events, enhancing guest engagement.
- Participated in habitat restoration projects to enhance animal environments.
- Collaborated with team members to improve guest experience initiatives.
- Encouraged conservation efforts through education programs highlighting endangered species.
Crew Member
Culvers
Monticello
02.2023 - 05.2025
- Provided excellent customer service in fast-paced dining environment.
- Prepared and served food items according to restaurant standards.
- Served food quickly for positive guest experiences.
- Collaborated with team members to ensure timely order fulfillment.
- Assisted in training new crew members on operational procedures.
- Handled cash register transactions accurately and efficiently.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Resolved customer inquiries and complaints with professionalism and care.
- Maintained cleanliness and organization of dining and kitchen areas.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Deli
Costco
Maplewood
09.2021 - 01.2022
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Responded to customer requests and answered questions, enhancing overall satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction levels.
Education
Blue Sky
Bloomington, MNSkills
- Animal care
- Wildlife education
- Habitat restoration
- Conservation awareness
- Public engagement
- Community outreach
- Customer service
- Team collaboration
- Teamwork
- Problem-solving
Languages
English
Full Professional
Hmong
Limited
Affiliations
- Reptile and amphibian care
- Child care
- Aviculture
- Reptile breeding
- Wood work
- Enclosure building
- Festival
- Art
Timeline
Zoo Volunteer
Minnesota zoo
03.2026 - Current
Crew Member
Culvers
02.2023 - 05.2025
Deli
Costco
09.2021 - 01.2022
Blue Sky