Theresa Kleinfehn
Roseville,MN
Summary
Administrative and client service professional with 16+ years of experience supporting operations, coordinating services, and maintaining organized, efficient workflows in fast-paced environments. Brings strengths in executive support, records management, research, database administration, and data analysis. Recognized for professionalism, adaptability, attention to detail, and the ability to learn new systems quickly while delivering dependable service.
Professional with focus on exceptional client service and seamless operations. Proven ability to anticipate and meet diverse needs with strong attention to detail and discretion. Skilled in team collaboration, problem-solving, and adapting to changing environments. Known for fostering welcoming atmosphere and ensuring high level of satisfaction.
Overview
18
18
years of professional experience
Work History
Corporate Concierge
Archdiocese of Saint Paul and Minneapolis
St. Paul, MN
12.2022 - Current
- Help streamline daily operations by connecting customer base, including parish staff (185 parishes), school leadership (89 schools) and partner organizations with the resources, support, and information they need to stay focused on high-priority work
- Improve responsiveness and strengthen hospitality by using service data and analytics to increase visibility into demand, workflows, and resource use
- Support consistent service delivery and informed decision-making while enhancing the day-to-day experience for employees and customers
- Led initiatives to improve guest experience based on feedback and best practices.
- Mentored junior staff on concierge protocols and customer engagement strategies.
- Implemented process improvements that increased overall service delivery effectiveness.
- Conducted research on behalf of clients to identify solutions for specific challenges or inquiries.
- Fielded high-volume phone calls professionally and courteously while efficiently directing inquiries to appropriate personnel as needed.
- Improved response time to client requests by implementing standardized procedures in task delegation among the concierge team.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Handled customer complaints to satisfy and retain customers.
Legal Assistant
Archdiocese of Saint Paul and Minneapolis
St. Paul, MN
02.2014 - 01.2023
- Served as a primary point of contact for public inquiries and internal requests, providing responsive and professional support
- Provided administrative support to the Chancellor’s Department, including Legal and Canonical Counsel, while also functioning as Office Manager
- Planned and oversaw continuing education events for 300+ attendees, supervising staff and volunteers to ensure smooth execution
- Coordinated vendors, including catering and sponsorship partners
- Managed attendee registration and event check-in
- Created and coordinated digital and in-person presentations
- Performed records, research, and database management tasks to support legal operations
- Maintained physical and digital records, including Microsoft Dynamics CRM data
- Managed meeting schedules, minutes, and correspondence
- Researched and compiled information for legal counsel and case support
- Prepared presentation materials and documentation for meetings, training, and departmental use
- Completed a wide range of administrative assignments accurately and efficiently in high-pressure environments
- Worked independently with minimal supervision while maintaining confidentiality, organization, and follow-through
- Assisted attorneys by preparing legal documents and maintaining case files.
Archives & Records Assistant
Archdiocese of Saint Paul and Minneapolis
St. Paul, MN
09.2008 - 02.2014
- Organized, maintained, and retrieved physical and digital records in fast-paced office environments.
- Supported records management activities including document classification, data entry, and archival preservation.
- Digitized files, maintained databases, and improved access to information for staff and stakeholders.
- Maintained accuracy, confidentiality, and strong organizational standards across archival and records processes.
Personal Care Attendant
A Chance to Grow
Greater Minneapolis-St. Paul, MN
06.2008 - 09.2008
- Supported multiple families by assisting children with disabilities in developing fine and gross motor skills
- Assisted with daily routines, activities, and classroom support
- Encouraged skill development through patient, consistent one-on-one assistance
- Promoted social skill development in supportive learning environments
Education
Bachelor of Arts - History
Saint Mary’s University of Minnesota
Winona, MN05-2008
Skills
- Administrative Support
- Executive Support
- Customer Service
- Help Desk Support
- Legal Research
- Legal Document Preparation
- Records Management
- Database Management
- Data Analysis
- Research and Reporting
- Event Coordination
- Logistics Planning
- Project Coordination
- Document Classification
- Data Entry
- File Digitization
- Quality Assurance
- Organizational Skills
- Attention to Detail
- Written and Verbal Communication
- Domo
- Microsoft Office Suite
- Laserfiche
- Prezi
- Microsoft Dynamics CRM
- Freshdesk
- WordPress
- Elementor
- Raiser’s Edge
Timeline
Corporate Concierge
Archdiocese of Saint Paul and Minneapolis
12.2022 - Current
Legal Assistant
Archdiocese of Saint Paul and Minneapolis
02.2014 - 01.2023
Archives & Records Assistant
Archdiocese of Saint Paul and Minneapolis
09.2008 - 02.2014
Personal Care Attendant
A Chance to Grow
06.2008 - 09.2008
Bachelor of Arts - History
Saint Mary’s University of Minnesota