Theresa Yahr
Andover
Summary
Pet care professional with comprehensive experience in animal welfare and support. Known for reliability and adaptability in dynamic environments. Proven ability to collaborate effectively with team members and prioritize animal health and safety, while showcasing excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Destination Pet, LLC
07.2021 - 11.2024
- Greeted pet owners and performed intakes and outtakes, outlined costs, and available services
- Communicate with guests via phone, email, and face-to-face
- Handle guest invoices & payments
- Help pet parents fill out needed forms
- Book grooming, boarding, and daycare reservations via phone, email, or face-to-face
- Answer any questions or concerns regarding their pup or the business
- Count till daily
- Sell merchandise and services
- Handle medication bottles and ensure medical needs are met
- Provide excellent guest services to both two-legged and four-legged guests
- Give tours of the facility
- Deep clean front lobby
- Create signs, posters, & marketing posts for social media & lobby
- Gave Nail Trims
- Occasionally gave shorthaired dogs baths
Target Team Member
Target
08.2018 - 01.2022
- Provided strong customer service and helped customers with questions and other concerns
- Follow store procedures on safety and sanitary guidelines
- Cashiered at the front lanes when needed
- Ensured accuracy of pricing and advertising in the store
- Worked under stressful and fast-paced conditions
Pet Care Assistant
The Dog House
03.2021 - 07.2021
- Greeted pet owners and performed intakes and outtakes, outlined costs, and available services
- Followed all pet care instructions, including but not limiting dietary needs and medical regimens
- Communicated effectively with clients by phone to determine drop off and pick up times
- Cared for 20 or more dogs at a time while managing and ensuring pet safety and wellness
- Maintained clean and organized boarding areas to promote animal well being
- Worked with extra-large breeds such as Newfoundland's, Mastiffs, and St
- Bernard's
- Provided oral and ocular medication
Team Member
Old Southern BBQ
08.2017 - 07.2018
- Took orders at the counter and served food to customers
- Worked cash register, opened, and closed restaurant
- Took catering and takeout orders via phone
- Maintained cleanliness in the guest area, bathrooms, and kitchen areas
Education
Online Diploma - Animal Welfare Administration
Stautzenberger College
01.2025
Skills
- Social media management
- Phone etiquette
- Customer service
- Customer relationship management
- Typing
- Cash handling
- Animal handling
- Listening skills
- Time management
- Attention to detail
Certification
Driver's License, 3/5/2025
Personal Information
Authorized To Work: Yes
Timeline
Front Desk Receptionist
Destination Pet, LLC
07.2021 - 11.2024
Pet Care Assistant
The Dog House
03.2021 - 07.2021
Target Team Member
Target
08.2018 - 01.2022
Team Member
Old Southern BBQ
08.2017 - 07.2018
Driver's License, 3/5/2025
Online Diploma - Animal Welfare Administration
Stautzenberger College
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