Summary

Overview

Work History

Education

Skills

Timeline

Ted Berson

Minneapolis

Summary

IT Analyst with 10 years of experience resolving technical issues across diverse environments. Skilled in troubleshooting, process improvement, system optimization, and user support, with a strong focus on improving operational efficiency and enhancing user experiences through clear communication and documentation.

Overview

years of professional experience

Work History

Analyst: IT - Applications

Vail Resorts

05.2025 - Current

Coordinate with vendors to implement software and process fixes.
Troubleshoot and resolve technical issues with users and external partners.
Create and maintain documentation for recurring production tasks and procedures.
Develop process improvements to increase operational efficiency.
Monitor production workflows to identify and resolve bottlenecks.
Collaborate with cross-functional teams to support project completion.
Escalate and track unresolved issues through vendor support channels.
Support day-to-day production operations and system functionality.

Endpoint Engineering Analyst 3

The Ohio State University

12.2019 - Current

Track and patch system vulnerabilities on 200+ devices.
Develop and maintain documentation for new software and practices.
Coordinate with multiple groups to complete projects on time.
Hire and manage student employees in the department.
Maintain technology infrastructure to minimize any downtime for end users.
Troubleshoot and resolve day to day technical issues across several departments.
Automate software packaging and deployment with software like PDQ and SCCM.

Sr. IS Support Tech

OhioHealth

04.2017 - 12.2019

Configure and install Software for end users.
Work with a Ticket based system in Service-Now.
Support installation and rollout of new software packages, upgrades, and new hardware.
Support projects and complete project tasks.
Diagnose and resolve day-to-day service disruptions.
Troubleshoot and resolve technical issues across various devices, applications, operating systems, and Printers.
Move, Deploy, and replace end-of-life devices.
Support security policies.

IT Technical Support Contractor

TekSystems

04.2015 - 01.2016

Work with a Ticket based system in Service-Now.
Troubleshoot tier 2 desktop issues.
Re-image corrupt/damaged devices.
Replace/repair damaged hardware.

Technology Specialist

Germain Honda

06.2013 - 04.2015

Troubleshoot issues with work machines.(Hardware and Software)
Re-image damaged systems.
Replace/repair damaged hardware.
Resolve Ethernet and Wi-Fi network issues.
Troubleshoot vehicle hardware and software issues, in person or via phone.
Update and replace old or corrupt vehicle software.
Maintain current information for website vehicle listings.