Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Thomas Burgess

Coon Rapids,MN

Summary

Dynamic marketing professional with a proven track record at Discount Tire, excelling in relationship building and sales expertise. Recognized for achieving sales goals and enhancing customer satisfaction through effective engagement strategies. Skilled in multitasking and organization, with a strong ability to train and lead teams to success.

Overview

5
5
years of professional experience

Work History

Marketing Assistant Manager

Discount Tire
11.2022 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Assisted sales team with completing customer transactions and managing issues.
  • Trained new associates in successful sales and performance strategies.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Managed a team that works anywhere from 80-150 cars per day to assure quality and safety were up to standard.

Wheeled Vehicle Mechanic (91B)

Army National Gaurd
04.2021 - Current
  • Assessed vehicles to identify degree of malfunction or damage.
  • Handled repair work and maintenance to keep vehicles functional.
  • Troubleshot vehicle faults and successfully operated heavy diesel equipment.
  • Performed semi-annual and annual unscheduled services on HWMVV, LMTV, HEMTT wreckers, etc.
  • Lead multiple troops in field training exercises while conducting winter warfare overseas training.

Delivery Driver

Carbones Pizza
04.2021 - 06.2022
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.

Cook

Perkins Family Restaurant
07.2020 - 10.2020
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Sandwhich Artist

SUBWAY®Restaurants
03.2020 - 06.2020
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Prepared and presented food in compliance with health and safety guidelines.


Education

High School Diploma -

Two Rivers High School
Mendota Heights, MN
06-2022

Skills

  • Multitasking and prioritization
  • Relationship building
  • Punctual and reliable
  • Organization, prioritizing, and multi-tasking
  • Sales expertise
  • Customer engagement
  • Customer service

Accomplishments

  • Graduated Army basic training with distinguished Honors.
  • Graduated Army AIT with Honors and received an Army achievement medal for winning a competition between the entire unit.
  • Achieved sales records of 1.25 million in one month at Discount Tire. Breaking the previous record of 1.1 Million.
  • Won "Best Warrior" competition in the National guard which resulted in an Army Achievement metal also.

Languages

English
Native or Bilingual
German
Elementary

Interests

  • Foreign Travel
  • Working Out
  • Video Games
  • Photography
  • Snowboarding
  • Volleyball
  • Motorcycles

Timeline

Marketing Assistant Manager

Discount Tire
11.2022 - Current

Wheeled Vehicle Mechanic (91B)

Army National Gaurd
04.2021 - Current

Delivery Driver

Carbones Pizza
04.2021 - 06.2022

Cook

Perkins Family Restaurant
07.2020 - 10.2020

Sandwhich Artist

SUBWAY®Restaurants
03.2020 - 06.2020

High School Diploma -

Two Rivers High School

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Thomas Burgess