Thomas Flesher
Monticello
Summary
Knowledgeable mature professional with solid background in the hospitality industry and beyond. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Owner/Operator
Brush Point Custom Home Painters
Monticello, Minnesota
05.2014 - Current
- Directing sales over 250,000 annually.
- Supervising crews and team members during project execution and production.
- Coordinating schedules and logistics for multiple home improvement projects daily.
General Manager
Noodles and Company
Plymouth, Minnesota
06.2012 - 03.2014
- Oversaw sales of over 1.5 million annually.
- Completely responsible for staffing, training, scheduling, inventory and the bottom line.
- Once set the sales record for one hour company wide at the time.
Service Manager
Champp's Americana
Maple Grove, Minnesota
05.2010 - 07.2012
- High volume restaurant, over 4 million annually at that time.
- Once delivered over $150,000 in one band night event.
- Responsible for product flow from the service line on, handling any and all guest concerns.
Service Manager
Don Pablo's
Maple Grove, Minnesota
07.2007 - 06.2010
- Oversaw sales of 2.25 annually.
- Manager/Management training store. Responsible for training managers for the corporation to be placed in local stores.
- Staff motivation, responsible for contests, hiring, human resource issues and training both salary/hourly employees.
Bar Manager
Applebee's International Inc.
Saint Louis Park, Minnesota
01.2005 - 07.2007
- Managed bar inventory and ordered supplies to maintain stock levels and ensure an acceptable labor/Liq. percentage.
- Ensured compliance with health and safety regulations in bar operations, handling obstacles to fast efficient service daily.
- Oversaw sales of 3 million annually.
Server
Murray's Steak House
Minneapolis, Minnesota
03.2004 - 05.2005
- Serviced high end clients at one of Minnesota's most iconic steakhouses.
- Processed orders accurately and efficiently using restaurant management teamwork and experience.
- Maintained an extremely high level of service and food quality.
Server
Palomino Euro-Bistro
Minneapolis, Minnesota
05.2000 - 03.2004
- Dinner server and banquet captain at service award winning downtown Mpls establishment.
- Delivered what was once considered the highest level of service in the area, per Mpls Reader. Seasonal menu, white oak oven.
- Delivered the highest quality service with the best team in the industry.
Education
Bachelor of Science - Speech / Comm.
University of Minnesota Duluth
Duluth, MNSkills
- Extremely high standard of quality in both the service and product
- Consistently delivering a very high level of service every time
- Educating and encouraging guest and staff to ask questions and really learn to approach food in a passionate way
Accomplishments
Sales records
100% secret shopper scores.
Certification
Previously Serve-Safe Certified
Timeline
Owner/Operator
Brush Point Custom Home Painters
05.2014 - Current
General Manager
Noodles and Company
06.2012 - 03.2014
Service Manager
Champp's Americana
05.2010 - 07.2012
Service Manager
Don Pablo's
07.2007 - 06.2010
Bar Manager
Applebee's International Inc.
01.2005 - 07.2007
Server
Murray's Steak House
03.2004 - 05.2005
Server
Palomino Euro-Bistro
05.2000 - 03.2004
Bachelor of Science - Speech / Comm.
University of Minnesota Duluth
Education and Training
other