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Thomas Guttormson
Rochester
Summary
Operations executive with over a decade of leadership experience in convention center and public assembly facility operations. Proven success overseeing custodial services, event set-ups, facility logistics, safety compliance, and large operational teams supporting conventions, trade shows, and live entertainment. Known for building high-performing teams, optimizing operational efficiency, ensuring regulatory compliance, and delivering exceptional facility standards in complex event environments
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
ASM/ Legends Global - Mayo Civic Center
Rochester
05.2024 - Current
- Restructured operations department to enhance efficiency, accountability, and service delivery.
- Achieved consistent budget performance through strategic labor planning and oversight.
- Managed budgets, financial forecasting, and labor allocation to maintain efficiency.
- Directed facility services for a 500,000 square-foot venue hosting over 450 events annually.
- Oversaw custodial services, event setups, and operational logistics with a diverse workforce.
- Increased client satisfaction scores by over 20% and venue net promoter score by more than 25 points.
- Supervised six full-time staff, seven part-time employees, and over 25 temporary staff for event services.
- Led procurement cycle for equipment, including vendor sourcing, pricing negotiations, and asset implementation.
Operations Specialist
Spokane Public Facilities District
Spokane
03.2022 - 05.2024
- Facilitated operational logistics and facility services to enhance execution for concerts, conventions, trade shows, and community events.
- Coordinated event setups and room configurations to optimize facility conversions for large-scale gatherings.
- Supported staffing coordination and scheduling for operations teams to ensure readiness for event logistics.
- Acted as liaison between operations staff and venue leadership to streamline event operations.
- Maintained compliance with OSHA standards, union agreements, and operational procedures.
HR & Administrative Coordinator
Lilac City Behavioral Services
Spokane
09.2019 - 12.2020
- Coordinated HR functions to streamline recruitment processes and enhance onboarding experiences.
- Maintained accurate personnel files ensuring compliance with reporting and government documentation.
- Supported staff with leave management, addressing payroll inquiries and clarifying workplace policies.
Financial Aid Advisor
Carrington College
Spokane
01.2018 - 09.2019
- Coordinated recruitment efforts by managing job postings, applicant tracking, and interview scheduling to streamline hiring process.
- Conducted orientations for new hires and monitored training compliance to ensure role readiness.
- Assisted with benefits enrollment and payroll processing to enhance employee satisfaction and ensure payroll accuracy.
Education
B.S. - Business Administration, Human Resource Management
Colorado Technical University
Colorado Springs, CO12-2018
Master's-level Coursework - Applied Behavior Analysis
Whitworth University
Spokane, WASkills
- Facility services leadership
- Convention center operations
- Custodial management
- Event setup and conversion
- Operational logistics
- Budget management
- Vendor oversight
- Safety compliance
- Equipment procurement
- Workforce development
- Process improvement
- Cross-department collaboration
Certification
- OSHA 30
- Forklift trainer
- First Aid
Timeline
Operations Manager
ASM/ Legends Global - Mayo Civic Center
05.2024 - Current
Operations Specialist
Spokane Public Facilities District
03.2022 - 05.2024
HR & Administrative Coordinator
Lilac City Behavioral Services
09.2019 - 12.2020
Financial Aid Advisor
Carrington College
01.2018 - 09.2019
B.S. - Business Administration, Human Resource Management
Colorado Technical University
Master's-level Coursework - Applied Behavior Analysis
Whitworth University