Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Thomas Hutsell

Saint Paul

Summary

Strategy-focused consultant with over five years of experience delivering enterprise transformation for top-tier financial institutions. Proven leader in defining strategic roadmaps, launching new digital products, and aligning cross-functional teams to drive outcomes in compliance, customer experience, and operational performance. Experienced in digital banking, fraud transformation, ISO 20022, and program governance. Skilled in stakeholder engagement, capability modeling, and business case development.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Consultant

City National Bank
02.2025 - 05.2025
  • Led a comprehensive ISO 20022 readiness assessment for a large U.S. Financial institution, focusing on SWIFT compliance for wire payment operations across consumer and commercial segments.
  • Assessed end-to-end operational and technical readiness across key domains, including Payment Initiation Channels, Core Processing, Downstream Systems, Testing Strategy, Client Readiness, and Operational Support.
  • Delivered structured readiness checklists and gap analysis frameworks aligned to SWIFT CBPR+ and November 2025/2026 migration milestones, driving executive-level visibility into compliance exposure.
  • Partnered with cross-functional stakeholders to map MT-to-MX message transitions and evaluate structured data field impacts (e.g., purpose codes, structured addresses, remittance information).
  • Synthesized technical specifications, SWIFT guidance (CBPR+, MyStandards), and industry best practices into actionable recommendations, ensuring regulatory alignment and minimal disruption to business as usual.

Consultant

Truist
11.2024 - 02.2025
  • Led program governance and project management for two high-impact workstreams within a multi-million-dollar fraud transformation initiative at a top-tier financial institution.
  • Designed and implemented governance structures, including cadence models, executive reporting mechanisms, milestone tracking, and execution plans, to ensure structured delivery and alignment.
  • Developed strategic roadmaps and delivery plans to support the fraud capability rollout and mitigate operational and financial risk.
  • Created and maintained program-wide reporting artifacts used by client leadership and governance forums to track progress, manage dependencies, and escalate risks/issues.
  • Delivered high-quality client deliverables under tight timelines and complex stakeholder dynamics, contributing to successful milestone completion and continued executive sponsorship.
  • Coached and mentored junior consultants, supporting skill development and collaboration across the broader project team.

Consultant

Santander
01.2024 - 10.2024
  • Led a comprehensive production and deployment readiness assessment for the launch of a new digital banking platform in the U.S., ensuring alignment with business goals and regulatory requirements.
  • Established in-scope assessment criteria based on an industry-standard capability model, specifically tailored to the client’s new high-yield savings product.
  • Developed a comprehensive readiness checklist with over 60 critical tasks, validating the completion of key activities across all relevant workstreams.
  • Performed a thorough review of existing readiness materials, identifying and documenting critical gaps requiring evidence before product launch.
  • Collaborated with over 15 key stakeholders to validate readiness activities, address high-priority gaps, and ensure the capture of evidence to support the completion of all necessary tasks.
  • Reviewed over 170 pieces of evidence across 15 workstream teams to assess overall readiness, and confirm adherence to launch requirements.
  • Produced a detailed report of observations, risks, and recommendations, providing actionable insights to improve the client’s readiness processes, and ensure compliance.
  • Created client-facing deliverables, including progress trackers, workstream metrics, and critical gap analysis, enabling key leadership to make informed decisions regarding launch readiness.

Consultant

Santander
10.2023 - 12.2023
  • Lead product owner for the functional definition and design of all account servicing capabilities and features for deposit products as part of a new digital bank launch in the US.
  • Owned and managed all account servicing features and capabilities, from definition to development hand-off, specifically focusing on defining requirements and customer journeys.
  • Developed detailed requirements, user journeys, and backlog stories to accelerate delivery and enhance customer experience. from 10 or more SME stakeholder groups.
  • Managed key deliverables to advise and influence the client to make well-informed decisions in relation to business priorities.
  • Provided coaching and mentorship to 5+ product owners and interns, providing guidance and support on program ways of working and best practices.
  • Led client meetings and workshops with key stakeholders to obtain stakeholder buy-in for all vertical features spanning across three product sets.

Consultant

Prudential
07.2022 - 08.2022
  • Drove strategic planning and go-to-market roadmap for a tech-enabled wealth platform MVP and target state.
  • Built prioritized capability models and facilitated interviews to validate scope, execution milestones, and stakeholder alignment.
  • Produced strategic deliverables including release roadmap, MVP scope, and capability gap analysis.

Consultant

Huntington National Bank
02.2021 - 12.2021
  • Served as a technical Business Analyst on an agile pod (comprised of various roles, including developers, QA testers, and Product Managers) responsible for the definition and delivery of wealth management planning features, tools, solutions, and experiences to meet target audience needs, consistent with product strategy and vision.
  • Prepared, facilitated, documented, and participated in client meetings and workshops, conducting a structured gathering, research, and analysis.
  • Developed and evaluated procedures, controls, user requirements, and functional specifications to identify gaps between the current state and future state.
  • Created business requirement documents (BRDs) into use cases/functional specifications for customization.
  • Requirements gathering, functional requirements, user stories, and documentation; business, application, and technology architectures; requirements; and business rules.
  • Analyzed, developed, and proposed enhancements to current business processes, reports, and applications in order to optimize system effectiveness.
  • Conducted market/client research and industry analysis of requirements.

Consultant

Wells Fargo
11.2020 - 12.2020
  • Completed manual file reviews, capturing multiple data elements that appear on LIBOR loans.
  • Responsible for reviewing the bank's and lending impacts on existing loans from LIBOR ceasing.
  • Assisted in targeted QA to ensure quality requirements were fulfilled, and deliverables were complete and adequate for the client.
  • Ensured work was completed under strict client-driven milestones.
  • Received the A-Team award, which recognizes a team within the organization for going above and beyond to surpass client expectations and successfully deliver results, while demonstrating strong teamwork and commitment to core company values.

Corporate Support Specialist

Cornerstone Parking Group
05.2016 - 08.2020
  • Project managed corporate events across the U.S., including engagement in client meetings, and leading onsite staff meetings to finalize logistics for successful execution.
  • Managed the onsite event team, including onboarding, travel arrangements, and budget oversight.
  • Learned vital financial planning, business analysis, marketing, risk management, business operations, and management skills.
  • Enabled a process to track company equipment and other critical business operations to improve organizational efficiency.
  • Acted as Google Suites Super Administrator and was responsible for monitoring company emails, as well as creating domains for new employees.
  • Interacted directly with the C-suite to communicate day-to-day status and ensure alignment of overall business operations.

Education

Bachelor of Arts - Economics

University of Minnesota
Minneapolis, MN
05-2020

Skills

  • Strategic Planning
  • Capability Modeling
  • Growth Strategy
  • Digital Transformation
  • Product Management
  • Operational Readiness
  • Stakeholder Engagement
  • Market Research
  • Competitive Analysis
  • Program Governance
  • Target Operating Model Design
  • Agile Delivery
  • Executive Reporting
  • Roadmap Development

Certification

Professional Scrum Master I (PSM I), Scrum.org, 01/01/21

Timeline

Consultant

City National Bank
02.2025 - 05.2025

Consultant

Truist
11.2024 - 02.2025

Consultant

Santander
01.2024 - 10.2024

Consultant

Santander
10.2023 - 12.2023

Consultant

Prudential
07.2022 - 08.2022

Consultant

Huntington National Bank
02.2021 - 12.2021

Consultant

Wells Fargo
11.2020 - 12.2020

Corporate Support Specialist

Cornerstone Parking Group
05.2016 - 08.2020

Bachelor of Arts - Economics

University of Minnesota

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Thomas Hutsell