Thomas Skoog
Minneapolis
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations. Skilled in safe driving and fostering teamwork, I excel in optimizing customer service, delivery schedules, and improving team performance. My dedication to detail and positive interactions has consistently boosted business relations and operational efficiency.
Overview
16
16
years of professional experience
Work History
Delivery Van Driver
Alliance Courier & Logistics
09.2023 - 05.2024
- Enhanced route efficiency by meticulously planning daily delivery schedules, taking into account distance, traffic, and fuel consumption.
- Streamlined package sorting processes within warehouse facilities before embarking on deliveries through effective organization and prioritization.
- Developed strong relationships with local businesses for repeat business opportunities through reliable service provision and positive interactions.
- Safeguarded company assets by diligently securing vehicles upon completion of each delivery task throughout shifts.
Customer Relations Team Leader
OGI Eyewear & Scojo - New York
02.2015 - 08.2015
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Analyzed performance metrics to identify areas for improvement, implementing targeted initiatives to enhance results further.
- Spearheaded successful interdepartmental collaboration efforts aimed at streamlining workflows between various functions such as sales and operations teams.
- Coordinated with management to develop strategies for improving overall team performance and delivering exceptional customer experiences.
Bakery Cashier
Breadsmith Bakery
09.2008 - 08.2015
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
- Handled customer inquiries, complaints, and special requests professionally and effectively.
- Assisted in inventory management by conducting regular stock checks and updating records accordingly.
Customer Relations Associate
OGI Eyewear
08.2014 - 02.2015
- Collaborated with team members to develop new strategies for client retention and growth.
- Championed process improvement initiatives that led to enhanced efficiency within the Customer Relations department.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
Library Clerk
Seeley G. Mudd Library
09.2013 - 06.2014
- Provided a welcoming environment for patrons by maintaining a clean, orderly, and inviting space for reading, studying, or browsing.
- Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
- Fielded reference questions from patrons using internal databases, online search engines, catalogs, and print resources to provide accurate information quickly.
- Enhanced patron satisfaction by providing efficient and accurate assistance with locating materials and resources.
Education
Bachelor of Arts - Environmental Science
Lawrence University
Appleton, WI03-2016
High School Diploma -
Edina High School
Edina, MN06-2011
Skills
- Safe driving
- Punctuality
- Loading and unloading
- Cleanliness
- Positive attitude
- Teamwork and collaboration
- Dependable and reliable
- Attention to detail
- Clear communication
- Customer interaction
Languages
Spanish
Professional Working
French
Native or Bilingual
Timeline
Delivery Van Driver
Alliance Courier & Logistics
09.2023 - 05.2024
Customer Relations Team Leader
OGI Eyewear & Scojo - New York
02.2015 - 08.2015
Customer Relations Associate
OGI Eyewear
08.2014 - 02.2015
Library Clerk
Seeley G. Mudd Library
09.2013 - 06.2014
Bakery Cashier
Breadsmith Bakery
09.2008 - 08.2015
Bachelor of Arts - Environmental Science
Lawrence University
High School Diploma -
Edina High School
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