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Dynamic and results-driven professional with 18+ years of solid technology leadership experience covering both modern, cloud native digital ecosystems as well as legacy architectures. Capable of bringing out the best of an existing landscape (people, process, technologies) while continuously adapting to and proactively driving transformations. Challenges status quo and brings innovative thought leadership and strategic mindset in solving difficult business problems, improving human experience, revenue generation and improving efficiency. A true believer in the paradigm that startup & agile mindset, design thinking, collaboration, servant leadership, customer & automation obsession and hands-on approach are key driver of transformation. Brings broad and deep expertise in all customer segments and enterprise capabilities such as assisted channels, loans, merchant processing, payments, cybersecurity/fraud prevention.

Highly accomplished and performance-driven executive with 20+ years of experience in sales operations, business development, account management, client services, and cross-functional team leadership within diverse industries. Proven track record of exceeding sales quotas, driving market share growth, and securing multimillion-dollar contracts by building high-performing teams and nurturing productive client relationships. Adept at leading cross-functional initiatives, developing and executing business plans, and identifying process improvements to deliver innovative strategies focused on improving productivity and profitability. Strong capacity to navigate fast-paced environments, leverage strong C-level relationships, and drive operational leadership through strategic planning and change management. Proficient at fostering operational efficiency by restructuring departments, optimizing workflows, and implementing training programs to support YoY growth and increased profitability. Skilled in leveraging Salesforce and CRM tools to enhance sales forecasting, streamline processes, generate comprehensive reports, and improve data accuracy, accountability, and transparency across teams. Well-developed leadership, analytical, and communication skills with an aptitude to resolve complex business challenges and deliver measurable results in alignment with organizational objectives.
Visionary leader with proven track record in steering organizations toward success through strategic planning and effective management. Skilled in building cohesive teams, driving innovation, and enhancing operational efficiency to achieve business objectives. Demonstrated ability to transform challenges into opportunities, resulting in significant impact on company growth and profitability.
Strategic Senior Vice President known for high productivity and efficient task completion. Skilled in leadership, financial management, and strategic planning. Excel at communication, problem-solving, and team collaboration to achieve organizational goals. Committed to driving growth and operational excellence using these abilities.
Accomplished Senior Vice President with experience in strategic planning, team leadership, and operational management. Strengths include crisis management, revenue growth strategies, and fostering strong relationships with stakeholders. Previous roles have resulted in improved organizational efficiencies, increased profitability, and high-performing teams.

Senior Vice President with extensive experience in facilitating communication across internal teams, organizing strategic meetings, and developing policies that enhance operational efficiency. Proven ability to conduct comprehensive market analysis and implement strategies for market expansion, resulting in improved organizational performance. Demonstrated expertise in leading cross-functional teams to execute innovative projects while ensuring compliance with industry regulations and managing risk effectively. Skilled in financial management, overseeing departmental budgets, and establishing key performance indicators to measure success against corporate objectives.
Talented professional with several years of experience and successful career in planning, developing, and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients.
Business-conscious senior vice president offering several years of experience and success in building lucrative partnerships. An enthusiastic personality skilled in business decision-making and team mentoring.
Top-performing professional with eye for detail and to boost company successes. Highly educated and trained in operations management and improvement.
Strategic Senior Vice President known for high productivity and efficient task completion. Skilled in leadership, financial management, and strategic planning. Excel at communication, problem-solving, and team collaboration to achieve organizational goals. Committed to driving growth and operational excellence using these abilities.
Accomplished Senior Vice President with experience in strategic planning, team leadership, and operational management. Strengths include crisis management, revenue growth strategies, and fostering strong relationships with stakeholders. Previous roles have resulted in improved organizational efficiencies, increased profitability, and high-performing teams.
Versatile Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Forward-thinking professional offering advanced experience in overseeing operations, driving business strategy and overhauling distribution networks. Highly proficient in business development and strategic planning resulting in consistent growth and profitability. Proven leader with track record of successful communication, client relationship building, and achievement of sales goals.
Forward-thinking professional with solid history of accomplishment in settings. Keep operations smooth and consistent to maintain company stability and sustainability. Articulate and personable leader with excellent program management, strategic planning, and operational oversight abilities.
Results-oriented Senior Executive driven to always be improving business operations. Specializing in with extensive track record of success.
Seasoned Senior Executive adept at increasing profit margins by growing sales and reducing costs. Hands-on, proactive manager with an adaptable and creative approach.

With a proven track record at the Academy of Scientific Exploration, I excel in strategic leadership and operational excellence. My experience spans fostering academic success, enhancing team efficiency at WaBa Grill, and nurturing growth at City Of San Fernando Recreation & Community Services. Skilled in organizational development and public speaking, I drive strategic goals with a focus on achievements.
Energetic and strategic, bringing deep insights into organizational leadership and operational excellence. Well-versed in financial management and business development, with strong grasp on implementing innovative strategies and driving growth. Capable of delivering transformative results and fostering strong team dynamics for sustained success.

With over two decades of high-impact experience in financial services, I am a seasoned executive specializing not only in Privilege/Private banking but now also business processes, change management, and automation.
My current experience in Robotics Processing and Automation(RPA) has led to multiple changes in processes for front lines and support staff saving hundreds of man days per year. Such time and costs saving translates to more efficiency for the sales and service staff in dealing with client requests, as well as re-engineering internal processes to work more effectively

My previous experience as a Relationship/Team Manager, Private Banker and subsequently Cluster Head has provided me with excellent interpersonal and communication skills to effectively engage with clients and stakeholders, strong leadership skills with the ability to motivate and develop a team as well as honed the ability to build and maintain relationships with high-net-worth clients.
My strong analytical and strategic thinking skills to drive business growth and adapt to market changes coupled with the in depth knowledge of banking regulations and compliance requirements relevant to consumer banking puts me in the driving seat to take consumer banking and transformation into the next decade



Thomas A. Zens

Summary

Overview

Work History

Senior Vice President

Business Banker

Business Banker/Branch Manager

Education

Graduate Certificate - Banking

Associate of Applied Science - Finance And Credit Management

Skills

Timeline

Senior Vice President

Business Banker

Business Banker/Branch Manager

Graduate Certificate - Banking

Associate of Applied Science - Finance And Credit Management

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