THUTHAO NGUYEN
Burnsville
Summary
Dynamic operations leader with a proven track record at Panda Restaurant Group, driving sales growth and reducing costs. Expert in P&L analysis and cost reduction strategies, fostering cross-functional team leadership. Achieved top KPI rankings while developing future leaders through innovative training programs, enhancing overall operational efficiency and team performance.
Overview
16
16
years of professional experience
Work History
TRAINING LEADER
Panda Restaurant Group, Inc., Panda Express
Twin Cities
08.2016 - Current
- Developed eight general managers, six assistant managers, and chefs to better operations and leadership skills.
- Boosted unit contributions by increasing sales by 10-25% and reducing operational costs by 10%.
- Ranked consistently in top 10 percentile for KPIs across all managed stores.
- Analyzed current training programs to identify enhancements and proposed details actionable solutions.
- Developed training details to assist trainers on improving learning outcomes.
OPERATIONS DIRECTOR
THE COFFEE HOUSE
HO CHI MINH CITY
03.2015 - 06.2016
- Created Store Audit System as part of Bonus Program for staff.
- Designed Cash Handling System to enhance financial operations.
- Reduced COGS by 5 percent through recipe modifications and improved inventory.
- Enhanced company Cash Flow by negotiating monthly credits with suppliers.
- Established Training Department to support rapid growth of operations team opening three stores monthly.
- Formed New Store Opening Team, achieving store openings within 12 hours post-construction handover.
OPERATIONS MANAGER
BURGER KING VIETNAM
HO CHI MINHN CITY
10.2013 - 02.2015
- Oversaw operations for 17 stores in Vietnam to align with BOD's budget objectives.
- Reduced costs by 5% within three months, enhancing unit contributions.
- Facilitated P&L training sessions for store management teams to improve financial literacy.
- Created an incentive plan to recognize and motivate team members effectively.
- Established a structured career path for the Training Department to assess all personnel.
OPERATIONS AND TRAINING MANAGER
THE COFFEE BEAN AND TEA LEAF VIETNAM
01.2010 - 09.2013
- Responsible for all 14 stores in Vietnam.
- Improved operating systems to meet BOD's budget objectives.
- Successfully lowered costs to improve Unit Contributions. Successfully lowered 3% of COL, 3% of COGS and 2% of Semi-cost within 3 months of operating which has saved the company over $25,000 per month.
- Responsible for P&L training of store management team.
- Responsible for training, setting up and opening 8 out of 14 stores including development of opening teams in 24 hour hand over period.
- Developed Balanced Score Card to improve store performance and incentives.
TRAINING STORE MANAGER
THE COFFEE BEAN AND TEA LEAF VIETNAM
11.2011 - 03.2012
- Responsible for successfully managing a training store and upholding TQE to the highest level.
- Developed training plan and course materials to train new and existing team members and/or managers.
- Certifies and verifies all trainees and new managers with station proficiency.
- Conducted training classes on shift supervision, customer service, equipment and maintenance, coffee and tea workshops.
- Conducted in store training audits.
OUTLET MANAGER
THE COFFEE BEAN AND TEA LEAF VIETNAM
01.2010 - 11.2011
- Successfully managed outlets, increasing sales by over 30% within 12 months through quality food/beverages, excellent customer service and friendly environment.
- Reduced wastage and variance by managing inventory accurately.
- Created a positive working environment for all team members through Friendly - Fair - Firmness.
- Motivated team members to work efficiently through training and improvement of skills.
Education
BACHELOR OF ARTS - ECONOMICS WITH QUANTITATIVE EMPHASIS
UNIVERSITY OF MINNESOTA
MINNESOTA, U.S.A.Skills
- P&L analysis
- Cost reduction strategies
- Operations management
- Leadership development
- Critical thinking
- Problem-solving aptitude
- Cross-functional team leadership
- Multi-unit operations management
Referrals
Available upon request.
Professional Highlights
- Controlling Budgets
- Develop processes for improvement in productivity, service and inventory
- Train and develop management team
- Over 20 years of experience in F&B industry
- Strong work ethics
- Exceptional organizational and planning skills
- Fluency in English and Vietnamese
Timeline
TRAINING LEADER
Panda Restaurant Group, Inc., Panda Express
08.2016 - Current
OPERATIONS DIRECTOR
THE COFFEE HOUSE
03.2015 - 06.2016
OPERATIONS MANAGER
BURGER KING VIETNAM
10.2013 - 02.2015
TRAINING STORE MANAGER
THE COFFEE BEAN AND TEA LEAF VIETNAM
11.2011 - 03.2012
OPERATIONS AND TRAINING MANAGER
THE COFFEE BEAN AND TEA LEAF VIETNAM
01.2010 - 09.2013
OUTLET MANAGER
THE COFFEE BEAN AND TEA LEAF VIETNAM
01.2010 - 11.2011
BACHELOR OF ARTS - ECONOMICS WITH QUANTITATIVE EMPHASIS
UNIVERSITY OF MINNESOTA