Tiana Madden
Inver Grove Heights
Summary
Passionate dance instructor with 8+ years of experience in educating and training students, of all skill levels, in both traditional and modern dance styles. Trained dancer of 16 years. Dedicated customer service expert, motivated to maintain customer satisfaction and contribute to company success.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
Work History
Bartender
Jerseys Bar and Grill
Inver Grove Heights
10.2016 - Current
- Provide customer service, take orders, serve food and beverages
- Check identifications to ensure they meet legal requirements
- Prepare alcoholic and non-alcoholic beverage
- Assess customer needs, provide excellent customer assistance
- Comply with all food and beverage regulations
- Open Bar/restaurant, count start of day cash
- Handle cash and other payments
- Utilize POS systems
- Make end of day cash drops, close and lock-up restaurant
Dance Team Coach
Simley High School
06.2015 - Current
- Plan, organize and teach dance fundamentals
- Conduct tryouts, select qualified dancers
- Engage, encourage, motivate and assist dancers, to reach goals
- Choreograph dance routines, schedule practices and competitions
- Supervise students and dance practices, ensure student safety
- Plan for upcoming dance seasons both fall and winter
- Select costumes, music and themes
- Teach endurance classes over summer break
- Evaluate dancer abilities, make changes as needed
- Communicate with dancers/students, parents and school officials
Film Crew/Supervisor
AMC Theaters
06.2013 - 08.2016
- Guest Services/Box Office Sales
- Resolved customer complaints
- Responded to customers inquiries in person and via phone
- Issued refunds
- Ticket sales
- Rewards card sales
- Operate booth - Creating and SPL, Programming movies according to theater and schedule
- Ushered - cleaning theaters and waiting areas
- Concessions - cashier, stocking and preparing and serving food
- Porter to and from several areas as needed
- Resolved customer complaints
- Oversaw working areas and staff
- Marketing
- Responsible for putting up movie posters, inside and outside the theater
- Made promotional items visible and accessible to guests
- Handled cash - safe drops
- Trained staff on job duties
- Handled deliveries from start to completion
- Resolved conflict between both staff and guests
Education
Simley High School
Inver Grove Heights, MNSkills
- Service-orientated
- Conflict resolution proficient
- Ethical
- Courteous demeanor
- Sharp problem-solver
- Attentive to detail
- Energetic work attitude
- Multitasker
Timeline
Bartender
Jerseys Bar and Grill
10.2016 - Current
Dance Team Coach
Simley High School
06.2015 - Current
Film Crew/Supervisor
AMC Theaters
06.2013 - 08.2016
Simley High School