Tiana Rice
Rochester
Summary
Dedicated professional with a background in Special Education, focused on supporting individuals and families. Expertise in coordinating services, managing documentation, and effectively communicating with diverse populations. Strong organizational and problem-solving skills enhance service delivery in fast-paced environments. Prepared to apply experience in education and advocacy to contribute to a Patient Access Scheduler I role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Special Education Paraprofessional
Rochester Public Schools
Rochester
09.2022 - 02.2026
- Created lesson plans for small groups or individuals targeting specific academic, behavioral, and social IEP objectives.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Assisted teachers in implementing individualized education plans for students.
- Supported students with disabilities in enhancing social and communication skills through targeted activities.
- Facilitated small group activities to enhance peer interactions among students.
- Implemented behavior management strategies designed by special education staff members.
- Supported classroom management by maintaining a positive learning environment.
Assistant Manager
Shores Fine Dry Cleaning
Winston-Salem
04.2017 - 06.2022
- Oversaw daily operations to ensure efficient workflow and customer satisfaction.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated schedules for staff, optimizing coverage during peak service hours.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer issues to enhance satisfaction and build loyalty.
- Managed inventory levels to maintain optimal supply of cleaning materials and resources.
- Developed training programs for new employees to improve onboarding experience and team effectiveness.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
Associate of Arts - General Studies
Forsyth Technical Community College
Winston-Salem, NC10-2011
Skills
- IEP implementation
- Lesson planning and classroom support
- Individualized instruction
- Behavior management
- Student assessment
- Social skills development
- Student advocacy
- Team collaboration
- Conflict resolution
- Critical thinking
Certification
- Personal Care Assistant
Accomplishments
- Employee Recognition Award
Timeline
Special Education Paraprofessional
Rochester Public Schools
09.2022 - 02.2026
Assistant Manager
Shores Fine Dry Cleaning
04.2017 - 06.2022
Associate of Arts - General Studies
Forsyth Technical Community College