Tiania Clinton
Minneapolis
Summary
Compassionate medical professional skilled in active listening and resolving patient concerns with empathy. Committed to improving office efficiency and fostering a patient-centered environment through effective communication and clinical leadership.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Lead Medical Assistant/CHE
Sheridan Clinic
Minneapolis
04.2018 - Current
- Performed preliminary assessments, such as measuring weight, temperature, and blood pressure.
- Administered injections, medications, and treatments per physician orders. Perform EKGs, prep sterile procedures and assist providers.
- Conduct routine tests and analyses on samples in compliance with safety protocols.
- Conducted routine tests and analyses on samples, ensuring compliance with safety protocols to maintain quality standards.
Medical Assistant Specialist
Whole Woman's Health
Bloomington
02.2016 - 03.2020
- Directed patients to exam rooms, answered questions, and assisted doctors in exam preparation to enhance patient care.
- Provided counseling to women to address their concerns and prepare them for examinations., and prepped them for examines to reduce anxiety.
- Worked with medical and administrative staff to keep the environment patient-centered, engaging, and compassionate.
- Coordinated charts, filled out insurance forms, and assisted patients to streamline office operations and improve patient experience.
Account Advisor
Receivables Control Corp
Maple Grove
10.2014 - 01.2015
- Contacted clients who were behind on payments to set up payment plans and discuss restructuring options.
- Resolved disagreements and negotiated mutually beneficial agreements between parties.
- Promptly responded to Inquiries and requests from clients.
Patient Care Advocate
Express Scripts
Edina
09.2012 - 06.2013
- Resolved patient issues regarding Deductibles, and Insurance coverage.
- Effectively managed a high volume of inbound customer calls, while assisting with mail delivery and Rx refills.
- Informed clients on Medications that need Prior Authorizations.
- Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.
Education
Associate of Applied Science - Medical Assistant
Sanford Brown College
Brooklyn Center, MN01-2015
Skills
- Vital signs assessment
- Injection administration
- Laboratory specimen processing
- ECG interpretation
- Effective communication
- Clinical leadership
Certification
- BLS/First Aid/CPR Certified
- Bloodborne Pathogen
Timeline
Lead Medical Assistant/CHE
Sheridan Clinic
04.2018 - Current
Medical Assistant Specialist
Whole Woman's Health
02.2016 - 03.2020
Account Advisor
Receivables Control Corp
10.2014 - 01.2015
Patient Care Advocate
Express Scripts
09.2012 - 06.2013
Associate of Applied Science - Medical Assistant
Sanford Brown College