Tierra Ewertsen
Long Prairie
Summary
Dynamic Housekeeping Manager with a proven track record at Long Prairie, adept in training and mentoring teams to exceed quality standards. Skilled in customer relationship management and Microsoft Office, I've effectively enhanced team productivity and guest satisfaction. Committed to continuous improvement and safety compliance, I thrive in fast-paced environments, demonstrating adaptability and a keen eye for detail.
Overview
9
9
years of professional experience
Work History
Housekeeping Manager
Long Prairie
09.2023 - Current
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of Number housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Managed laundry sorting, washing, drying, and ironing.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
Housekeeper
CentraCare Health System
09.2021 - 09.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Herbalife Independent Distributor
Herbalife Nutrition Stop
09.2020 - 02.2022
Sales Associate
Caseys's General Stores
12.2015 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
Education
GED -
LPGE High School
Long Prairie, MNSkills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Customer relationship management
- Scheduling and planning
- Task delegation
- Health and safety compliance
- Problem-solving
- Microsoft outlook, word, and Excel
- Exceptional telephone etiquette
- Customer service
- Continuous learning mindset
- Adaptability to change
- Excellent grammar
- Strong vocabulary
- Error detection
- Proofreading & editing
Timeline
Housekeeping Manager
Long Prairie
09.2023 - Current
Housekeeper
CentraCare Health System
09.2021 - 09.2022
Herbalife Independent Distributor
Herbalife Nutrition Stop
09.2020 - 02.2022
Sales Associate
Caseys's General Stores
12.2015 - 02.2021
GED -
LPGE High School
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