Summary
Overview
Work History
Education
Skills
SUMMARY OF QUALIFICATIONS
Timeline
Generic

Tiffanie Mergen

Forest Lake,MN

Summary

Dynamic management professional seeking a challenging role that leverages extensive experience, educational background, and strong interpersonal skills. Proven ability to drive projects to successful completion while fostering collaboration among diverse teams. Committed to delivering results through strategic planning and effective communication. Eager to contribute to organizational success by optimizing processes and enhancing team performance.

Overview

19
19
years of professional experience

Work History

HR Consultant

Mergen Consults
01.2024 - Current
  • Process and run payroll
  • Report retirement contributions
  • Process PTO requests / PTO tracking
  • Guide employee development by giving employees insight into how their work contributes to the company as a whole
  • Bi-weekly scheduled meeting with owner/managers
  • Schedule employee anniversary review meetings
  • Present with performance and compensation evaluations
  • Employee training - virtual learning and compliance training
  • Oversee health benefits renewal + ensure proper deductions + invoice accuracy
  • Peer + manager reviews and employee satisfaction surveys
  • PTO auditing (rollover, accrual rates, etc.)
  • Legal compliance review
  • Employee tax documentation assistance + ensure accuracy
  • Post open positions, review resumes, and select candidates for interviews
  • Perform background checks and employment verification for new employees
  • Onboarding of new employees as well as Offboarding as needed
  • Field employee questions regarding benefits, PTO, etc. as they come
  • Consultation and assistance developing a productive employee culture

Property Manager

Self-owned
07.2019 - Current
  • Manage repairs to rental house
  • Source tenants for house
  • Assist tenants with housing needs, requests, and repairs
  • Manage administrative and tax filings for rental house
  • Collaborate with property inspectors
  • Adhere and maintain health and safety standards

Large Balance Collector – Work from home position

Triverity
08.2023 - 07.2025
  • Utilize various skip tracing techniques and collection strategies to locate right parties
  • Negotiate payment terms and methods, often requiring probing questions of the consumer in order to better understand potential objections to payment.
  • Follow up on specific accounts which meets department criteria to ensure all work has been completed on said accounts
  • Establish and maintain payment arrangements consistent with our established guidelines.
  • Dorm, close, and make recommendations on accounts in accordance with our established guidelines.
  • Participate actively in monthly continuous improvement training sessions, to assure that appropriate collections calling techniques are developed to respond to new and difficult calling situations.
  • Maintain thorough knowledge of FDCPA
  • Document accounts accurately and quickly

Associate Operations Coordinator

C.H. Robinson
09.2021 - 04.2023
  • Worked in an ever-changing world of transportation to satisfy the constantly-evolving transportation needs of our customers and carriers
  • Managed shipment lifecycles by creating and activating shipments.
  • Built and assigned loads.
  • Scheduled, tracked and traced orders.
  • Documented events and invoices.
  • Worked on various teams within CHR including Load Tracing, Nobills, and Event Management.

Manager of Operations

Ironwood Underground
08.2017 - 06.2019
  • Direct field crews
  • Manage gopher locates
  • Complete as-built designs
  • Create invoices
  • Manage accounts payable and accounts receivables
  • Oversee inventory and inventory control
  • Activate permits and govern city inspector relationships
  • Work directly with City Inspector to problem solve issues with installation and permit requirements
  • Control Timeline and customer expectations and requirements
  • Administer safety regulations and guidelines for field crews
  • Follow and execute installation per City ordinances and regulations

Procurement & Special Project Manager

Blue Net, Inc.
05.2015 - 04.2017
  • Create and Manage quotes for sales staff
  • Create Purchase Orders and manage orders to completion
  • Document receipt of product in CRM/ERP system
  • Complete and manage RMA’s
  • Coordinates with accounting for billing contracts/projects
  • Keep track of physical inventory and reorders
  • Create and update contracts when products and offerings change
  • Draft customer contracts for sales staff
  • Document and file executed contract paperwork
  • Manage special projects for company as a whole
  • Assist with Developing new and ongoing processes
  • Document procurement and contract processes
  • Update the website – Always on-going with new offerings and products
  • Create and update marketing brochures for sales events and meetings
  • Plan and facilitate marketing events

Senior Project Manager / Senior Billing Executive

US Internet
02.2007 - 05.2015
  • Manage and revamp the US Internet Account Receivables/Billing Department.
  • Oversee and direct internal team to better service our customers.
  • Work directly with end clients to manage invoices, statements, payments as well as assist with any concerns they may have.
  • Report monthly usage reports to Microsoft.
  • Liaison between US Internet Sales Department and high-end clients to provide a smooth and comfortable AR environment.
  • Manage City of Minneapolis Fiber Project Control to ensure project estimates match project actuals.

Senior Project Manager / Senior National Account Manager

US Internet
02.2007 - 05.2015
  • Coordinate on-going projects within the different divisions/teams within our company.
  • Liaison between the in-house Billing department and large accounts to maintain friendly customer relationships.
  • Billing specialist to our large accounts. First point of contact for VAR accounts.
  • Manage the migration and audit from our past Billing system (IPI) to the new CRM/Billing system (Sugar).
  • Manage/Liaison IT VAR accounts with various companies.
  • Support managed-services including: Email Filtering, VoIP, Remote Data Back-up, Hosted Exchange, ISP and Co-location in our data center.
  • Manage and respond to various large account IT RFP’s throughout the United States and Canada- focusing on large state and university accounts.
  • Implement and manage strategies to target new business opportunities and markets.
  • Work with the in-house Development department to fulfill timeline requirements when responding to RFP deadlines.
  • Work with the in-house Development department to implement new IT service add-on’s per RFP requirements.
  • Coordinate large scale trade show/expo (Interop) participation for a division of our company (Secureence) including travel arrangements and marketing documents.
  • Create and design marketing collateral for sales meetings, trade shows, and company executives.
  • Create and Execute Process Flows and Project Plans to meet customer requirements

Senior Project Manager / City of Minneapolis Liaison

US Internet
02.2007 - 05.2015
  • Project manage City of Minneapolis Citywide Wireless Internet project. (Project duration of 2.5 years.)
  • Work internally to ensure project plans, goals, timelines, budgets and objectives are met.
  • Work with City of Minneapolis Program Managers to ensure the project timeline is on schedule and upheld.
  • Manage City of Minneapolis Port Authority Project in conjunction with the Citywide Wireless Internet project.
  • Internally manage all City of Minneapolis sales applications related to Wireless Internet.
  • Active board member on the Digital Inclusion Fund.
  • Manage City of Minneapolis SharePoint portal.

Education

Bachelor of Science - Business Administration, Project Management

Mayville State University
01.2004

Master of Science - Management

Minot State University

Skills

  • Engages effectively with varied personality types
  • Proficient in managing multiple tasks
  • Skilled in Microsoft Office applications and project management tools
  • CRM systems: Sugar, Emerald, Navisphere & Teambuilder
  • Manage City of Minneapolis SharePoint portal
  • Billing systems: IPI & Peachtree
  • Proven record to build strong customer relationship
  • Proven leadership abilities
  • Proficient in resource management
  • Strong process improvement skills
  • Strategic problem solver
  • Achieving Milestones
  • Meeting Project Deliverables
  • Forecasting
  • Contract Management
  • Financial Management/Control
  • Continuous process evaluation
  • Conflict resolution

SUMMARY OF QUALIFICATIONS

  • Strong human relations and interpersonal skills
  • Ability to coordinate the efforts of many to meet organizational goals
  • Productive in planning, and communicating
  • Efficient self-motivator
  • Great work ethic and demeanor
  • Strong attention to detail

Timeline

HR Consultant

Mergen Consults
01.2024 - Current

Large Balance Collector – Work from home position

Triverity
08.2023 - 07.2025

Associate Operations Coordinator

C.H. Robinson
09.2021 - 04.2023

Property Manager

Self-owned
07.2019 - Current

Manager of Operations

Ironwood Underground
08.2017 - 06.2019

Procurement & Special Project Manager

Blue Net, Inc.
05.2015 - 04.2017

Senior Project Manager / Senior Billing Executive

US Internet
02.2007 - 05.2015

Senior Project Manager / Senior National Account Manager

US Internet
02.2007 - 05.2015

Senior Project Manager / City of Minneapolis Liaison

US Internet
02.2007 - 05.2015

Bachelor of Science - Business Administration, Project Management

Mayville State University

Master of Science - Management

Minot State University

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Tiffanie Mergen