Tiffany Pfromm
Vadnais Heights
Summary
Experienced professional with a strong background in diversity, equity, inclusion, and accessibility. Skilled in evaluating information, resolving customer issues, and mentoring subordinates with respect and encouragement. Demonstrated ability to conduct impartial and competent investigations into complaints of discrimination or harassment. Proactive and outgoing individual dedicated to promoting a diverse and inclusive work environment. Several years of diverse experience as an innovative technology professional, excelling in enhancing systems and aligning technical solutions with business objectives. Proven track record of leading projects from start to finish, contributing to organizational growth and success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Dynamic individual with hands-on experience in Diversity, Equity, and Inclusion, demonstrating talent for navigating challenges. Strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset, committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Analyst
Department of Employment and Economic Development
10.2012 - Current
- Take high volume of incoming calls from applicants requesting assistance with their unemployment accounts
- Monitor applicants account for accuracy and discrepancies, reporting any errors immediately
- Following the Minnesota Statute determine the eligibility of an applicant based on extremely confidential information provided by the applicant and the employer
DEIA Committee Leader
Department of Employment and Economic Development
09.2020 - 09.2023
- DEIA Committee Leader as Co-Chair of the committee for two consecutive years from January of 2021 through September of 2023
- I was an organizer and speaker at the monthly committee meetings
- As part of our meetings, we provided trainings on accessibility, microaggression, and inclusion to all DEIA members
- Community and Engagement Subcommittee Lead organizing group meetings twice a month
- As the leader I have been part of many events that the subcommittee has been part of
- The subcommittee provided a panel during AAPI month to recognize DEED employees and to share personal experiences
- During Pride Month the subcommittee invited a senior leader of DEED to a critical conversation to speak on their experience for the cause
- In addition, I have facilitated many employee reflection sessions to share feelings
- One session was during the Trial of Derek Chauvin; another we invited the Vice President of the NAACP to speak to DEED during Black History month
Benefit Accuracy Investigator
Department of Employment and Economic Development
02.2016 - 10.2018
- Review case information with precision and accuracy within a specific time period
- Necessary knowledge of multiple programs and data bases needed to enter information
- Manage time effectively and use precise communication skills when discussing cases
Education
Metropolitan State University - DEI and Human Services
Metropolitan State University
Saint Paul, MN12.2024
University of Minnesota - General Studies
University of Minnesota
Minneapolis, MN05.1992
Skills
- IDI Certified
- Organizational skills
- Motivation
- Team building
- Issue resolution
- Analytical skills
- Process management
- Systems management
Certification
- IDI Certification
Timeline
DEIA Committee Leader
Department of Employment and Economic Development
09.2020 - 09.2023
Benefit Accuracy Investigator
Department of Employment and Economic Development
02.2016 - 10.2018
Customer Service Analyst
Department of Employment and Economic Development
10.2012 - Current
University of Minnesota - General Studies
University of Minnesota
- IDI Certification
Metropolitan State University - DEI and Human Services
Metropolitan State University
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