Tiffany Pimpo

Detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments while effectively managing multiple tasks. Recognized for a proactive approach to identifying and resolving issues, with a strong focus on process optimization and supporting team objectives. Equipped with robust problem-solving abilities and a commitment to continuous learning, poised to contribute to team success and drive positive results. Eager to embrace new challenges and advance organizational goals with dedication and enthusiasm.

• Documented and resolved Coordination of Benefits claims processing issues during the first implementation of the Coordination of Benefits Team which led to improved claims processing for the rest of the department.
• Supervised a cross-functional team of 19 staff members who specialized in EIDBI processing, Coordination of Benefits, Member Reimbursements, senior level claims processing, and monitoring of multiple RPA output reports.
• Used Microsoft Excel to develop claims inventory tracking spreadsheets, and production tracking.
• Collaborated with the Optimization Team as well as some of the Lead Robotic Process Automation Engineers in the development of multiple RPA bots for claims processing to reduce claims inventory.
• Designed a more efficient Excel template to track and manage office personnel daily production.
• Held first-point-of-contact for all internal and external communications with executive-level officers.
• Assisted management with the training of staff members within the claims department.