Tiffany (Thayer) Grant
Burnsville
Summary
Dynamic Child and Adolescent Care Manager at UCare Minnesota with expertise in care coordination and empathetic communication. Successfully managed complex caseloads, enhancing patient outcomes through tailored treatment plans and interdisciplinary collaboration. Proven ability to educate clients and families, fostering independence and resilience in challenging situations.
Overview
19
19
years of professional experience
Work History
Child and Adolscent Care Manager
UCare Minnesota
12.2023 - Current
- Coordinated care plans for diverse populations, ensuring tailored support and services.
- Conducted comprehensive assessments to identify client needs and resources.
- Collaborated with healthcare providers to enhance service delivery and patient outcomes.
- Facilitated communication between clients, families, and interdisciplinary teams for effective care management.
- Monitored progress of care plans, adjusting strategies as necessary for optimal results.
- Educated clients on available resources and benefits to promote self-management and independence.
- Documented client interactions and care plan updates in compliance with organizational policies.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Communicated with healthcare providers to facilitate continuity of care.
- Managed a case load of over 200 members, having a minimum of 115 active members.
- Completed daily reports and assigned tasks as needed.
- Provided support for families with children with autism.
- Completed assessments, interventions, treatment plans, and documentation for members coming out of the hospital or emergency room.
Adolescent Therapist
University of Minnesota Fairview
04.2007 - 12.2023
- Provided group therapy and family therapy to adolescents, addressing mental health challenges and promoting emotional well-being.
- Educated families on therapeutic techniques and strategies to enhance support networks for adolescents.
- Monitored progress of clients, adjusting treatment approaches based on evolving needs and feedback.
- Led workshops focused on coping skills, resilience building, and peer relationship management for adolescent groups.
- Assisted adolescents in navigating complex emotional issues by providing empathetic support, guidance, and psychoeducation.
- Enabled smoother transitions for clients returning to school or work after therapy by developing personalized reintegration plans.
- Alleviated symptoms of depression and anxiety in adolescent clients through the implementation of mindfulness exercises into regular therapeutic practice.
- Developed and implemented treatment plans tailored to each client's unique needs and goals.
- Conducted assessments to evaluate mental health status, identifying key areas for intervention and support.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for adolescents in crisis situations.
Education
Master of Science - Social Work
University of St. Thomas/St. Catherins
Saint Paul, MN05-2001
Skills
- Care coordination
- Needs assessment
- Interdisciplinary collaboration
- Progress monitoring
- Client education (DBT)
- Documentation compliance
- Empathetic communication
- Caseload management
- Treatment planning
- Group therapy facilitation
- Psychoeducation strategies
- Crisis intervention
- Emotional support techniques
- Workshop leadership
- Resource navigation
- Mental health evaluation
- Transition planning
- Multidisciplinary teamwork
- Care planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Child and Adolscent Care Manager
UCare Minnesota
12.2023 - Current
Adolescent Therapist
University of Minnesota Fairview
04.2007 - 12.2023
Master of Science - Social Work
University of St. Thomas/St. Catherins