Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Wade

Saint Cloud

Summary

Dynamic customer service professional with a proven track record at Everise, excelling in conflict resolution and relationship building. Skilled in data entry and Microsoft Excel, I enhanced customer loyalty through empathetic complaint handling and effective communication, consistently achieving high satisfaction rates and fostering a positive team environment.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Everise
04.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Manufacturing Production Associate

Mount Vernon Mills
09.2019 - 12.2021
  • Helped maintain clean workspaces that complied with 5S standards for optimal organization, efficiency, and productivity within the facility.
  • Made sure that products were produced on time and are of good quality.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Operated complex machinery efficiently while adhering to all safety guidelines set forth by the company and regulatory agencies.
  • Participated in troubleshooting efforts when problems arose during the manufacturing process in order to minimize disruptions to production schedules.
  • Documented production information via daily system logs and discussed issues with management.
  • Consistently met production targets through effective time management, prioritization of tasks, and teamwork.
  • Improved product quality by adhering to strict quality control measures, conducting inspections, and promptly addressing any issues.
  • Conducted root cause analysis for defects in finished products, implementing corrective actions to prevent future occurrences of similar issues.
  • Streamlined inventory management by accurately tracking materials usage and updating records accordingly.
  • Assembled products to meet production requirements and daily established quotas.

Assembly Line Worker

ROPER CORP.
03.2018 - 09.2019
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.

Manufacturing Operator

Mount Vernon Mills
02.2014 - 03.2018
  • Operated machining equipment safely with team of operators.
  • Trained new employees on company policies, equipment operation, and best practices, fostering a positive work environment and team cohesion.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Inspected products and machines to maintain quality and efficiency.
  • Complied with company and OSHA safety rules and regulations.
  • Organized work to meet demanding production goals.
  • Assisted in maintaining a clean workplace environment free from debris and hazards by closely following housekeeping protocols.

Education

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy
Clearwater, FL
03-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Payment processing

Timeline

Customer Service Representative

Everise
04.2023 - Current

Manufacturing Production Associate

Mount Vernon Mills
09.2019 - 12.2021

Assembly Line Worker

ROPER CORP.
03.2018 - 09.2019

Manufacturing Operator

Mount Vernon Mills
02.2014 - 03.2018

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy

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Tiffany Wade