Tiffany Wells
Maple Grove
Summary
Technical Implementation Manager with 18 years of experience in optimizing client onboarding and SaaS implementations. Successfully managed approximately 30 cross-functional projects, ensuring timely deliverables through effective stakeholder communication and detailed timelines. Improved documentation and process flows using Jira and Confluence, resulting in a 20% reduction in implementation bottlenecks. Collaborated with product, engineering, and customer success teams to enhance client satisfaction and project coordination.
Overview
18
18
years of professional experience
1
1
Certification
Work History
TECHNICAL IMPLEMENTATION MANAGER
Entrust
Shakopee
07.2023 - Current
- Oversee end-to-end client implementation projects, maintaining project plans and tracking key milestones.
- Manage stakeholder relationships with clients and vendors, handling onboarding communications and expectation alignment.
- Plan and schedule resource allocation across multiple SaaS implementations, monitoring timelines to ensure on-time deliverables.
- My ability to monitor project risks and blockers, and escalate critical issues for rapid resolution, ensures that challenges are met head-on and resolved effectively.
- Revise and maintain comprehensive implementation documentation, enhancing process consistency and knowledge sharing.
- Maintain Monday.com project boards and client portals to ensure accurate status tracking and transparent updates.
IMPLEMENTATION CONSULTANT II
Modernizing Medicine
Remote
10.2022 - 07.2023
- Implemented Image Management product across specialties, ensuring seamless integration.
- Led client implementation calls to validate requirements and align project timelines.
- Coordinated cross-functional teams to streamline onboarding workflows, improving efficiency.
- Provided technical leadership and guidance, fostering collaborative problem-solving.
- Maintained detailed project documentation and status reports to keep internal stakeholders informed.
INTEGRATION SPECIALIST II
Ferguson Water Works
Blaine
04.2015 - 04.2020
- Resolved hardware and software issues, ensuring seamless operations across all devices.
- Managed integration requests, enhancing system efficiency and data accuracy.
- Troubleshot data systems and coordinated fixes, improving system reliability and uptime.
- Supported desktop and mobile users, boosting productivity and user satisfaction.
SYSTEMS SUPPORT SPECIALIST III
Neptune Technology Group
Tallassee
11.2007 - 04.2015
- Delivered technical support for hardware/software, ensuring customer satisfaction.
- Analyzed and triaged system issues, collaborating with engineering to improve reliability.
Education
BACHELOR OF SCIENCE - INFORMATION SYSTEMS MANAGEMENT
Amridge University
Montgomery, AL01.2015
ASSOCIATE DEGREE - COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
Hinds Community College
Raymond, MS01.1995
Skills
- Project planning and timeline management
- Risk tracking and issue resolution
- Resource scheduling and allocation
- Client onboarding and communications
- Stakeholder engagement and management
- Implementation lifecycle oversight
- Technical documentation and reporting
- Process optimization strategies
- Cross-functional collaboration
- CRM support and SaaS integrations
Certification
CPPM - UST Certified Professional Project Manager
Timeline
TECHNICAL IMPLEMENTATION MANAGER
Entrust
07.2023 - Current
IMPLEMENTATION CONSULTANT II
Modernizing Medicine
10.2022 - 07.2023
INTEGRATION SPECIALIST II
Ferguson Water Works
04.2015 - 04.2020
SYSTEMS SUPPORT SPECIALIST III
Neptune Technology Group
11.2007 - 04.2015
BACHELOR OF SCIENCE - INFORMATION SYSTEMS MANAGEMENT
Amridge University
ASSOCIATE DEGREE - COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
Hinds Community College