Tiffiny Helmers
Fridley
Summary
Dynamic customer service professional with extensive experience at Caliber Auto Glass, excelling in customer relationship management and parts coordination. Proven ability to lead teams and enhance operational efficiency while delivering empathetic support. Skilled in appointment scheduling and insurance claim processing, consistently achieving high customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer service representative/Dealer arts Coordinator/Recalibrations/Dispatcher/Lead dispatcher/SA Supervisor/Fleet SA
Caliber Auto Glass
04.2019 - 06.2025
- I worked as a glass call center representative inbound and outbound calls.
- Provided quotes for glass replacement for customers, worked with insurance agencies and agents to make claims with customer.
- Provided friendly, empathetic, and high standards to go extra mile for customers, shops, dealerships.
- Would set appointments for all of the above for work to be completed.
- I was given the opportunity to become as well Dealer Parts Coordinator for returns.
- I would make contact with dealerships or company that parts were ordered from requesting a return pick up.
- I would also follow up with them and the shop the parts were located at to make sure we would receive the credit for the parts.
- I helped with attaching receipts to the tickets and getting them to appropriate accounting area.
- I worked with recalibrations department, getting insurance approvals and ordering dealer parts.
- I became a dispatcher to order and assist market techs needs, I was then promoted to dispatch lead and I oversaw other dispatchers and helped the markets daily activities run smoothly.
- I was promoted to Service Advisor Supervisor duties were to work with the RM's/ GM's and my market specific team with any issues.
- I also worked with my team with idea's and better practices we could put in place.
National Accounts Monitoring Specialist
Kelly Services/Stanley Security
09.2017 - 09.2018
- I worked in National Accounts Management where we would call on alarm and trouble signals that were received by accounts that Stanley Security monitored.
- I learned how to manage and prefect the sbn software that they used as there monitoring system.
- I was held to a standard of making sure that I was fallowing the correct action plans that were set by the companies and that they were fallowed and resolved in a timely manor.
Education
High School Diploma -
Saint Francis High School
Saint Francis, MN05-2001
Skills
- Customer Service Skills
- Customer Relationship Management
- Computer Skills
- Organizational Skills
- Dependable
- Communication Skills
- Multi-Tasker
- Fast Learner
- Outbound calling
- Call management
- Parts coordination
- Appointment scheduling
- Insurance claim processing
- Team leadership
- Customer relationship management
Certification
Certified Food Safety Manager, 12/01/14, 12/01/19
Timeline
Customer service representative/Dealer arts Coordinator/Recalibrations/Dispatcher/Lead dispatcher/SA Supervisor/Fleet SA
Caliber Auto Glass
04.2019 - 06.2025
National Accounts Monitoring Specialist
Kelly Services/Stanley Security
09.2017 - 09.2018
High School Diploma -
Saint Francis High School