Tim Kaufman

Pierz

Summary

Accomplished McDonald's General Manager with over 20 years of experience in high-volume, fast-paced restaurant environments. Demonstrated expertise in leading diverse teams, driving sales growth, and delivering exceptional customer experiences. Proficient in overseeing all aspects of restaurant operations, including inventory management, staff development, scheduling, budgeting, and adherence to health and safety standards. Skilled in implementing corporate policies for brand alignment, operational efficiency, and profitability. Exceptional leadership and interpersonal skills, fostering a collaborative and motivated team culture. Dedicated to upholding McDonald's commitment to quality, service, and community engagement, consistently achieving operational excellence and customer satisfaction.

Overview

years of professional experience

Certification

Work History

General Manager

Guests Incorporated

11.1996 - Current

Managed supply chain effectively to ensure adequate stock levels during peak seasons.
Conducted regular staff training sessions to ensure consistent high-quality customer service from all team members.
Resolved customer issues promptly while maintaining professionalism in order to preserve brand reputation.
Optimized store layout for maximum traffic flow, leading to increased customer engagement and sales conversion rates.
Increased customer satisfaction through exceptional service and knowledgeable product recommendations.
Maintained a clean, organized, and visually appealing store environment to enhance the overall shopping experience.
Evaluated employee performance regularly, providing constructive feedback and opportunities for growth within the company.

Education

High School Diploma -

Wadena-Deer Creek Middle/High School

Skills

Branding
Advertising and marketing
Sales
Outsourcing
Budgeting and cost control strategies
Operations management

Client relations
Staff supervision
Leadership
Staff training and development
Communication skills
Employee scheduling

Accomplishments

Improved Operational Efficiency of every location managed
Food Safety Compliance
Supervised team of 60+ staff members.
Outstanding Restaurant Manager award received
Maintained customer satisfaction rating of 90%+
Used Microsoft programs to create effective and efficient ways to keep track of cleanliness
20+ years of dedicated service provided