Tina Martin
Brainerd
Summary
Dynamic professional with extensive experience in customer service and payment processing at Dunmires Bar and Grill. Proven ability to resolve issues effectively while maintaining attention to detail and organizational skills. Adept at training staff and enhancing customer satisfaction, ensuring a seamless experience in fast-paced environments.
Overview
31
31
years of professional experience
Work History
Bartender/Shift Lead/Server
Dunmires Bar and Grill
Brainerd
05.2022 - 08.2025
- Prepared and served a variety of beverages to customers promptly.
- Maintained cleanliness and organization of bar area throughout shifts.
- Processed payments accurately using point-of-sale systems for transactions.
- Trained new bartenders on bar procedures and customer service standards.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
Server
Perkins
Brainerd
01.2015 - 05.2022
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in training new servers on restaurant procedures and policies.
- Handled cash transactions and processed payments efficiently at the register.
- Resolved customer concerns promptly to enhance dining experience.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Apartment Leasing Agent
Gaunn Properties
Forest Lake
05.2012 - 09.2014
- Conducted property tours for prospective tenants, showcasing amenities and features.
- Managed lease agreements and ensured compliance with company policies.
- Assisted residents with maintenance requests and resolved issues promptly.
- Maintained accurate records of tenant applications and leasing information.
- Handled rent collection duties including issuing late notices or eviction notices if necessary.
- Maintained accurate records of all rental activity in property management software.
- Negotiated lease terms with tenants and collected security deposits.
- Provided excellent customer service when responding to phone calls or emails from prospects or existing clients.
- Managed multiple projects simultaneously while meeting tight deadlines in a fast-paced environment.
Income Tax Preparer
Jackson Hewitt
Cambridge
12.2009 - 04.2013
- Prepared individual income tax returns using client financial data and IRS guidelines.
- Reviewed tax documents for accuracy and compliance with federal regulations.
- Assisted clients in understanding tax liabilities and potential deductions available.
- Conducted client consultations to gather necessary information for tax filings.
- Educated clients on changes in tax laws affecting their returns and liabilities.
- Maintained confidentiality of sensitive client information throughout the preparation process.
- Managed a high volume of complex individual income tax returns in a timely manner.
Secritary/Bookkeeper
Foks Freightliner
Grand Forks
01.2000 - 11.2002
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed vendor invoices for timely payment and accurate record-keeping.
- Assisted in month-end closing by preparing accounts payable reconciliations.
- Utilized accounting software to enter and track payable transactions accurately.
- Managed accounts receivable, collections, and credit control activities.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Customer Service Representative
Ramsey National Bank
Devils Lake
01.1995 - 12.2000
- Assisted customers with inquiries about banking products and services.
- Processed account openings and maintained accurate customer records.
- Managed cash transactions while adhering to security protocols.
- Documented customer interactions in the bank's CRM system accurately.
- Supported marketing initiatives by promoting bank services to clients.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
1st year of 2year Fast Track - Nursing
Pine Technical Collage
Pine City, MNSocial Science
Ashford University
Clinton, IASkills
- Outstanding customer service
- Organizational skills
- Attention to detail
- Payment processing
- Time management
- Problem solving
- Cash and credit transactions
Timeline
Bartender/Shift Lead/Server
Dunmires Bar and Grill
05.2022 - 08.2025
Server
Perkins
01.2015 - 05.2022
Apartment Leasing Agent
Gaunn Properties
05.2012 - 09.2014
Income Tax Preparer
Jackson Hewitt
12.2009 - 04.2013
Secritary/Bookkeeper
Foks Freightliner
01.2000 - 11.2002
Customer Service Representative
Ramsey National Bank
01.1995 - 12.2000
1st year of 2year Fast Track - Nursing
Pine Technical Collage
Social Science
Ashford University
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