- Cooking
- Road Trips/Travel
- Dancing
- Music
- Painting
- DIY and Home Improvement
- Watching Movies and TV Shows
- Animal Care
Tina Northbird
Bemidji
Summary
Dynamic IT professional with extensive experience at Leech Lake Gaming, excelling in customer service and data management. Proven track record in enhancing operational efficiency through software upgrades and meticulous recordkeeping. Strong problem-solver, adept at improving team performance and ensuring compliance with policies while fostering a positive guest experience.
Overview
24
24
years of professional experience
Work History
IT POS/PMS Administrator
Leech Lake Gaming
04.2022 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained POS/PMS records and updated internal databases to support document management. Collected, arranged, and input information into database system.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Generated reports detailing findings and recommendations.
Slot Supervisor
Leech Lake Gaming
05.2001 - 04.2022
- Assisted guests with understanding game rules, promoting responsible gaming habits, and ensuring memorable experiences.
- Collaborated with other departments such as security, surveillance, and food and beverage operations for seamless integration of services offered within the establishment.
- Improved customer satisfaction by addressing concerns and resolving issues promptly and professionally.
- Ensured casino floor integrity by monitoring activities for adherence to policies and procedures.
- Reduced errors in payroll processing by diligently reviewing employee hours and wage calculations.
Sub Shift Manager
Leech Lake Gaming
08.2005 - 03.2015
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Guided employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
Cass Lake - Bena
Cass Lake, MNSkills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- MS office
- Deadline adherence
- Project management
- Continuous improvement
- Technical support
Interests
Timeline
IT POS/PMS Administrator
Leech Lake Gaming
04.2022 - Current
Sub Shift Manager
Leech Lake Gaming
08.2005 - 03.2015
Slot Supervisor
Leech Lake Gaming
05.2001 - 04.2022
Cass Lake - Bena
Similar Profiles
SAMARA LOHNESSAMARA LOHNES
Marketing Assistant at Leech Lake GamingMarketing Assistant at Leech Lake Gaming
AMBER BEAUDREAUAMBER BEAUDREAU
Administrative Clerk Property Management at Leech Lake Band of OjibweAdministrative Clerk Property Management at Leech Lake Band of Ojibwe
Amerie GoggleyeAmerie Goggleye
Procurement and Billing Coordinator at Leech Lake Band of OjibweProcurement and Billing Coordinator at Leech Lake Band of Ojibwe
Alyssa FlewellingAlyssa Flewelling
Daycare Teacher's Assistant at Kandiland Learning CenterDaycare Teacher's Assistant at Kandiland Learning Center
Jim DixonJim Dixon
Environmental Designer at FreemanEnvironmental Designer at Freeman