Tjero Arradondo
Minneapolis,MN
Summary
Seasoned professional with 7 years of diverse experience, including a dedicated tenure as Field Supervisor at Brosnan Risk Consultants. Demonstrated expertise in operational efficiency, team coordination, and compliance management. Seeking to leverage background in leadership and process optimization as a Supervisor. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Front Office Coordinator
Childrens Dental Services
09.2021 - 05.2024
- Serving as a point of contact for internal and external communications, including answering phones, responding to emails, and interacting with clients, visitors, and staff members
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed data entry and maintain filing systems with proficiency in File Trail and Excel for effective information organization
- Prepared and distributed documents, ensuring tasks such as copying, printing, scanning, and material distribution are completed accurately
- Support communication efforts by efficiently processing mail and shipments, while delivering professional telephone assistance and directing callers
- Assisting with basic financial tasks, such as processing invoices, tracking expenses, and maintaining financial records.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Field Supervisor
Brosnan Risk Consultants
07.2019 - 07.2021
- Conducted comprehensive vulnerability assessments and enforced security risk mitigation strategies to safeguard client assets
- Managed the recruitment and training of security staff, upholding strict operational standards
- Established and monitored adherence to health and safety protocols, ensuring alignment with relevant governmental regulations
- Maintained rigorous compliance with industry standards and company policies to ensure a secure and professional environment
- Regular on-site inspections to ensure that security protocols are being followed, equipment is in working order, and that security staff are adhering to company standards and client expectations.
- Evaluated performance and progress, and made proactive adjustments.
Administrative Operations Specialist
Konica Minolta
02.2018 - 08.2019
- Coordinated order delivery schedules, ensuring timely and accurate alignment with customer requirements and organizational timelines
- Oversaw maintenance contract billing procedures, enhancing customer satisfaction and contributing to stable revenue streams
- Analyzed and managed lease agreements, resolving customer inquiries and maintaining service standards through diligent follow-up.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Security Officer
Securitas Security Services USA, Inc
06.2016 - 01.2018
- Monitored access points, managing personnel entry and exit to safeguard property and prevent unauthorized access
- Recorded daily activities, incidents, and observed irregularities, aiding in the upkeep of safety protocols
- Utilized security technology to screen individuals and prevent the introduction of contraband into restricted zones.
Sales Representative
Vector Marketing
06.2015 - 09.2015
- Conducted comprehensive product demonstrations, articulating key benefits and responding to customer questions, enhancing their understanding and decision-making process
- Surpassed monthly sales goals by up to 10% through the cultivation of customer relationships and the strategic acquisition of referrals, coupled with meticulous sales reporting.
Education
Bachelor of Arts - Business Administration And Healthcare Management
Concordia University, St. Paul
Saint Paul, MN05.2025
Associate of Applied Science in Business - undefined
MCTC
Saint Paul, MN06.2019
Skills
- Customer Service
- Relationship Management
- Customer Relations
- Marketing
- QuickBooks
- Business Development
- Excel
- Office Experience
- Supervising Experience
- Data Entry
- Customer Relationship Management
- ERP Systems
- HIPAA Compliance
- Administrative Management
- Microsoft Office
- Analytical Skills
Certification
Driver's License
Timeline
Medical Front Office Coordinator
Childrens Dental Services
09.2021 - 05.2024
Field Supervisor
Brosnan Risk Consultants
07.2019 - 07.2021
Administrative Operations Specialist
Konica Minolta
02.2018 - 08.2019
Security Officer
Securitas Security Services USA, Inc
06.2016 - 01.2018
Sales Representative
Vector Marketing
06.2015 - 09.2015
Associate of Applied Science in Business - undefined
MCTC
Driver's License
Bachelor of Arts - Business Administration And Healthcare Management
Concordia University, St. Paul
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