Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Todd Hieb

Dilworth

Summary

Experienced Grocery Manager with background in managing large-scale grocery operations. Possess strong skills in inventory management, staff supervision, and customer service. Known for improving store profitability through strategic planning and promotional campaigns. Strengths include leadership, problem-solving abilities, and commitment to quality service.

Overview

22
22
years of professional experience

Work History

Grocery Manager

Cashwise
Moorhead
12.2021 - Current
  • GROCERY MANAGER: 12/2021-Current
  • Implemented store policies and procedures to ensure customer satisfaction.
  • Assisted customers with product selection when needed or requested.
  • Resolved customer complaints in a courteous and professional manner.
  • Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
  • Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
  • Managed a staff of 6 grocery clerks and up to 55 front-end staff, ensuring that duties were completed in a timely manner.
  • Collaborated with vendors to negotiate prices on products and services.
  • Organized promotional displays to maximize sales opportunities.
  • Implemented new methods for reducing shrinkage, and increasing profitability.
  • Analyzed store's inventory and ordered merchandise and products to keep stock level.
  • Scheduled shifts for employees based on business needs while adhering to labor laws.
  • NATURAL FOODS MANAGER: 7/2017-12/2021
  • SENIOR FRONT END MANAGER: 10/2013-7/2017
  • LIQUOR STORE ASSISTANT MANAGER: 2/2012-10/2013
  • RECEIVING CLERK: 7/2005-2/2012

Club Manager

VFW
West Fargo
07.2010 - 07.2011
  • Manage 35 employees, including employee recruitment and dismissal, staffing accountabilities, and scheduling.
  • Food and labor cost containment.
  • Inventory, ordering, and receiving responsibilities of food and supplies.
  • Maintenance of the entire establishment.
  • Other Responsibilities: opening and closing of the establishment, daily cash allowance, deposits, month-end statements, menu planning, pricing, payroll, front-of-the-house and back-of-the-house operations, booking entertainment, gaming, and monthly membership meetings, POS.

Restaurant Manager

Willy's Bar and Grill
Dilworth
05.2003 - 05.2009
  • Managed 16 employees, including employee recruitment and dismissal, and staffing accountabilities.
  • Food and labor cost containment
  • Inventory, ordering, and receiving responsibilities of food and supplies.
  • Maintenance of the entire establishment.
  • Other responsibilities include menu planning, pricing, payroll, and deposits.

Education

Associate of Applied Science - Culinary And Chef Training

Northwest Technical College
Moorhead, MN
05-1987

Skills

  • Customer service
  • Inventory management
  • Employee training
  • Team building
  • Store operations
  • Verbal and written communication

References

References available upon request.

Timeline

Grocery Manager

Cashwise
12.2021 - Current

Club Manager

VFW
07.2010 - 07.2011

Restaurant Manager

Willy's Bar and Grill
05.2003 - 05.2009

Associate of Applied Science - Culinary And Chef Training

Northwest Technical College

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Todd Hieb