Todd Stein
Waverly
Summary
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Service Manager
CHI Companies
09.1998 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Landscape Worker
Pete's Lawn Care
04.1997 - 09.1998
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
Education
High School Diploma -
Watertown- Mayer
Watertown, MN05-1998
Skills
- Customer service
- Conflict resolution
- Employee training
- Scheduling optimization
- Team management
- Safety compliance
- Quality assurance
- Time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 14 staff members.
Certification
- OSHA Certified
- Forklift Certification
Languages
English
Full Professional
Timeline
Service Manager
CHI Companies
09.1998 - Current
Landscape Worker
Pete's Lawn Care
04.1997 - 09.1998
High School Diploma -
Watertown- Mayer
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