Todd Thomas Tils
St. Louis Park
Summary
Proven leader and effective communicator, adept in customer engagement and heavy equipment operation. Excelled in roles at Balor & Compactor and the US Navy, enhancing team performance and safety standards. Skilled in employee management and task delegation, significantly improving operational efficiency. Demonstrates a strong construction background, ensuring project success and optimal resource utilization. Comfortable with hand tools, heavy equipment, and willing to do what it takes to successfully complete a task. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Shop Manager
Balor & Compactor
11.2023 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Organized and managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Respond to in-field service calls to perform intermediate maintenance on baler and compactor equipment.
- Mentored team members to enhance professional development and accountability in workplace.
United States Navy
US Navy
06.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Intermediate and preventative maintenance on Small-Arms, Crew Served, SVTT, and Mk45 weapons systems.
- Attained qualifications in pier and shipboard workspaces in an efficient and productive manor.
Tow Truck Operator
Bobby & Steve's
07.2023 - 11.2023
- Fastened chains, straps, covers, and binders to secure load during transit.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
- Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
- Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
Education
Associate of Applied Science - Cyber Security & Defense
Minneapolis Community And Technical College
Minneapolis, MN06.2026
Skills
- Customer Service
- Employee Management
- Health and safety
- Invoicing
- Customer Engagement
- Task Delegation
- Effective leader
- Heavy Equipment Operation
- Valid Driver's License
- Loader Operation
- Construction background
- Skid Steer Proficiency
- Painting and finishing
- Framing
- Concrete finishing
- Drywall hanging
- Demolition
- Material Transport
- Blueprint Interpretation
Affiliations
- The United States Navy
Timeline
Shop Manager
Balor & Compactor
11.2023 - Current
Tow Truck Operator
Bobby & Steve's
07.2023 - 11.2023
United States Navy
US Navy
06.2021 - Current
Associate of Applied Science - Cyber Security & Defense
Minneapolis Community And Technical College
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