Tongai Ngondonga
Buffalo
Summary
Detail-focused Pharmacy Technician recognized for productivity and efficiency in completing tasks. Skilled in medication dispensing, inventory management, and pharmaceutical calculations. Excel at communication, teamwork, and customer service, ensuring smooth pharmacy operations. Committed to maintaining accuracy and confidentiality in handling prescriptions and patient information.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Ministry of Health and Social Services
12.2022 - 12.2024
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Organized work areas so that everything was easily accessible when needed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Mixed pharmaceutical preparations according to written prescriptions.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Maintained proper storage and security conditions for drugs.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Counseled patients on proper medication usage and potential side effects.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Assisted in training new employees on pharmacy procedures.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Verified accuracy of medication labels before they were dispensed to customers.
- Restocked shelves with new supplies of medications as needed.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Verified prescriptions and drug labels, documents and packages.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Answered telephones to respond to questions or requests.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Interpreted and processed medication orders under supervision of pharmacist.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Conducted medication therapy management sessions under the guidance of a pharmacist.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Pharmacy Technician/Store Supervisor
Zimbabwe Red Cross Society
12.2008 - 11.2022
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Assisted in management of prescription deliveries, improving patient convenience.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Utilized pharmacy management software to process prescriptions efficiently.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Streamlined drug distribution processes, reducing wait times for patients.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Answered questions about store policies and addressed customer concerns.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
Distribution Supervisor
Varichem Pharmaceuticals Private Limited
04.2006 - 11.2008
- Collaborated with other departments to develop cross-functional solutions for logistical challenges.
- Scheduled employee shifts and managed time off requests, maintaining optimal staffing levels at all times.
- Reduced order processing time with streamlined packing and shipping methods.
- Conducted performance evaluations for direct reports, offering constructive feedback and opportunities for growth.
- Managed a team of warehouse employees, ensuring proper training and adherence to safety protocols.
- Created a safe working environment for all team members through consistent enforcement of safety rules and guidelines.
- Overcame challenging deadlines by prioritizing tasks effectively during peak seasons or unexpected surge in demand.
- Optimized inventory management by conducting regular audits and updating tracking systems.
- Improved warehouse efficiency by implementing new distribution processes and procedures.
- Increased customer satisfaction rates through timely and accurate order fulfillment.
- Established strong relationships with carriers to ensure reliable delivery times and competitive freight rates for outbound shipments.
- Maintained open lines of communication between upper management and frontline staff to address any concerns or issues promptly.
- Enhanced team productivity by providing clear communication, guidance, and support to staff members.
- Developed key performance indicators to measure distribution center success, driving continuous improvement initiatives.
- Negotiated with vendors for better pricing on shipping services, reducing overall transportation costs.
- Ensured compliance with company policies as well as local, state, and federal regulations regarding warehouse operations.
- Analyzed historical sales data to forecast future product demand accurately, leading to more efficient purchasing decisions.
- Implemented cost-saving measures in daily operations without sacrificing quality or service levels.
- Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
- Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
- Cultivated member loyalty by delivering flawless service to foster client retention.
- Motivated workers to exceptional performance through implementation of new strategies.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
Education
Bachelor of Commerce in Public Procurement Management - Business Management And Public Administration
University of South Africa
05-2020
Diploma in Pharmacy - Pharmaceutical Technician
Parirenyatwa School of Pharmacy
04-2006
Skills
- Proper labeling
- Drug utilization review
- Drug safety
- Pharmacy and customer records management
- Answering customer questions
- Drug interaction awareness
- Confidentiality
- Dosage form preparation
- Pharmacy operations
- Patient education and counseling
- Prescription interpretation
- Medication labels
- Labeling accuracy
- Interpreting orders
- Operations support
- Receiving incoming supplies
- Aseptic techniques
- Healthcare regulations
- Supporting pharmacy operations
- Medication dispensing
- Interpreting and processing medication orders
- Verifying orders
- Compounding techniques
- Team collaboration
- Stocking shelves
- Pharmacy ethics
- Patient confidentiality
- Pharmacology
- Quality assurance and control
- Ordering and stocking medications
- Supply restocking
- Advanced math skills
- Drug inventory management
- Proper labeling procedures
- Labeling prescriptions
- Drug inventory control
- Order verification
- Drug storage procedures
- Problem-solving skills
- Secure storage of medications
- Pharmacy law compliance
- Regulatory compliance
- Prescription filling
- Pharmaceutical calculations
- Medication storage procedures
Accomplishments
- well dressed pharmacist assistant
- employee of the month
Certification
- Pharmacist council of Zimbabwe
- Health Proffessions council of Namibia
Languages
English
Professional
Education and Training
other,other
References
References available upon request.
Timeline
Pharmacy Technician
Ministry of Health and Social Services
12.2022 - 12.2024
Pharmacy Technician/Store Supervisor
Zimbabwe Red Cross Society
12.2008 - 11.2022
Distribution Supervisor
Varichem Pharmaceuticals Private Limited
04.2006 - 11.2008
Diploma in Pharmacy - Pharmaceutical Technician
Parirenyatwa School of Pharmacy
- Pharmacist council of Zimbabwe
- Health Proffessions council of Namibia
Bachelor of Commerce in Public Procurement Management - Business Management And Public Administration
University of South Africa
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