Toni Winkels
Customer Service Representative
Harris,MN
Summary
Dynamic customer service professional with a proven track record at JPEcommerce, enhancing customer loyalty through effective problem-solving and active listening. Skilled in Microsoft Excel and committed to streamlining processes, I foster collaboration and drive improvements, resulting in increased client satisfaction and successful team integration.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Language
Work History
Customer Service Representative
JPEcommerce
Columbus, MN
08.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded proactively and positively to rapid change.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Met customer call guidelines for service levels, handle time and productivity.
Member Advisor
Great River Federal Credit Union
Sauk Rapids, Minnesota
01.2023 - 01.2024
- Reduced wait times by streamlining workflows which resulted in higher client satisfaction rates.
- Streamlined processes for improved efficiency in handling member inquiries and requests.
- Participated in community events to build brand awareness and strengthen connections with local organizations.
- Contributed to a positive work environment by fostering collaboration between colleagues and promoting open communication channels within the team.
- Supported marketing initiatives by providing input on promotions targeting specific segments of our membership base.
- Completed thorough financial assessments to accurately determine the needs of each member before offering customized solutions.
- Maintained strict adherence to compliance guidelines while processing transactions and managing accounts.
Education
No Degree - Creative Writing
St Cloud State University
St. Cloud, United States 05.2001 -
High School Diploma -
North Branch Area High School
North Branch, United States 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Attention to Detail
Microsoft Excel
Computer proficiency
Coordination
Administrative support
Reading comprehension
Prioritization
Research
Proofreading
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Collaborated with team of 11 in the development of a short story writing event.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved inter team conflict which led to a more unified team.
Timeline
Customer Service Representative
JPEcommerce
08.2024 - Current
Member Advisor
Great River Federal Credit Union
01.2023 - 01.2024
No Degree - Creative Writing
St Cloud State University
05.2001 -
High School Diploma -
North Branch Area High School
05.2001 -
Similar Profiles
Joshua RouseJoshua Rouse
Firefighter/EMT-B at City of Lino LakesFirefighter/EMT-B at City of Lino Lakes
Elias DeeElias Dee
College Dining Hall Assistant at Sodexo DiningCollege Dining Hall Assistant at Sodexo Dining
Jenny JohnsonJenny Johnson
Clinical Pharmacist/Residency Program Director at M Health Fairview Lakes Medical CenterClinical Pharmacist/Residency Program Director at M Health Fairview Lakes Medical Center
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T