Tonya Yzaguirre

Processed diverse home mortgage loans, ensuring compliance with lending guidelines and enhancing client satisfaction.

• Acted as the primary contact for clients throughout loan processes.
• Collected and organized documentation for loan applications, streamlining approval processes and minimizing delays.
• Liaised between clients and departments, facilitating effective communication and expediting loan processing.
• Obtained third-party verifications to support loan approvals.
• Analyzed data and income to assess borrower eligibility accurately.
• Maintained customer service rating of 93% or above consistently.
• Recognized multiple times for achieving zero errors during quality control audits.

• Ensured loans through FHA and VA programs to support client needs.
• Audited post-consummation files for accuracy and compliance, safeguarding regulatory standards.
• Issued deficiencies to relevant parties, facilitating prompt error correction and maintaining loan integrity.
• Managed general office operations, optimizing use of computer, email, and phone systems to support team efficiency.
• Utilized Microsoft Office Suite and office equipment to enhance productivity.