Tou Mao Yang
Brooklyn Park
Summary
Dynamic small business owner with a proven track record at Signet Jewelers, excelling in customer relations and staff management. Expert in crafting unique jewelry pieces and optimizing operations, I foster strong supplier relationships and enhance client satisfaction through innovative marketing strategies and effective team training.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
10
10
years of professional experience
Work History
Owner
Ryan56K
11.2021 - Current
- Developed business plans to outline strategic objectives and operational processes
- Managed inventory levels to ensure product availability and minimize waste
- Established relationships with suppliers for cost-effective sourcing of materials
- Implemented marketing strategies to increase brand visibility and customer engagement
- Oversaw daily operations to maintain quality standards and efficiency
- Trained staff on customer service best practices to enhance client satisfaction
- Managed day-to-day business operations.
- Utilized financial management tools to track expenses and optimize budgets
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Jeweler/Shop Manager
Signet Jewelers
09.2015 - 09.2021
- Crafted and repaired custom jewelry pieces using advanced techniques and tools.
- Ensured quality control through meticulous inspection of materials and finished products.
- Collaborated with design team to develop unique concepts tailored to customer preferences.
- Trained junior jewelers on best practices for craftsmanship and safety procedures.
- Managed inventory levels, optimizing supply chain processes for timely production.
- Implemented process improvements that increased efficiency in jewelry assembly workflows.
- Conducted regular maintenance on tools and equipment, prolonging their lifespan and minimizing downtime due to malfunctions.
- Enhanced customer satisfaction by designing and crafting unique, high-quality jewelry pieces.
Education
High School Diploma -
North Community High School
Minneapolis, MNNo Degree -
Army Track Vehicle Mechanic
Aberdeen Proving Ground, MD10-2001
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Staff management
Languages
Hmong
Native or Bilingual
Timeline
Owner
Ryan56K
11.2021 - Current
Jeweler/Shop Manager
Signet Jewelers
09.2015 - 09.2021
High School Diploma -
North Community High School
No Degree -
Army Track Vehicle Mechanic