Tracy Bailey
Hibbing,MN
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Detail oriented and highly self motivated.
Overview
28
28
years of professional experience
Work History
SCHEDULING SPECIALIST
Fairview Range Medical Center
11.2024 - Current
- Established rapport with patients to build loyalty and support their needs.
- Scheduled patients, verified demographics, confirmed insurance using EPIC, in person and via phone.
- Communicated clearly with the doctor and coworkers regarding any updates. changes, schedules within the office and patients.
- Managed the daily needs of the building, keeping supplies on hand, scheduling any maintenance problems, stocking break room area.
OWNER/OPERATOR
Bailey's Courtyard Cafe
09.2016 - Current
- Develop and maintain exceptional customer service standards
- Manage accounts payable, accounts receivable and payroll
- Consistently obtain highest rating from the county health department
- Schedule and direct staff in daily work assignments to maximize productivity
- Communicate well and use strong interpersonal skills to establish positive relationships with guests and employees
TRAFFIC DIRECTOR
RP Broadcasting
09.1997 - 09.2016
- Entered commercial advertising schedules
- Produced, reconciled and posted the daily commercial programming log
- Imported order entry and revisions to orders
- Interacted directly with the production department to ensure all daily production was completed
- Interacted with listeners and clients on the phone and in person
- Programmed on air broadcast logs for five radio stations
Education
Business Administration
Bemidji State University
Bemidji, MNHigh School Diploma -
Little Falls Community High School
Little Falls, MN05-1987
Skills
- Schedule coordination
- Effective multitasking
- Customer Service
- Telephone etiquette
- Insurance verification
- Attention to detail
- Problem-solving
- Event Planning
- Prioritize
- Staff Management
Timeline
SCHEDULING SPECIALIST
Fairview Range Medical Center
11.2024 - Current
OWNER/OPERATOR
Bailey's Courtyard Cafe
09.2016 - Current
TRAFFIC DIRECTOR
RP Broadcasting
09.1997 - 09.2016
Business Administration
Bemidji State University
High School Diploma -
Little Falls Community High School
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