Summary
Overview
Work History
Education
Skills
2015 3M Pyramid of Excellence Business Unit Award Level Winner
Timeline
Generic

Tracy Sandborg

Cottage Grove

Summary

Dynamic IT professional with extensive experience at 3M, specializing in Proofpoint and Microsoft 365 administration. Proven track record in leading cross-functional teams to enhance system performance and streamline processes. Known for excellent communication and critical thinking skills, consistently delivering innovative solutions under pressure while fostering a collaborative team environment.

Overview

37
37
years of professional experience

Work History

Mail Platform Lead

Solventum
04.2024 - Current
  • Architected, Implemented, and Administered the email infrastructure including Proofpoint, Cisco CES, Cisco Ironport, Microsoft 365 Global Admin, Lotus Notes/Domino Global Admin
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Learned and adapted quickly to new technology and software applications.

EMail Routing Global Product Lead, CTD&D

3M
06.2017 - 04.2024
  • Analyist IT Infrastructure
  • eMail Routing Global Product Lead, Global Domino Admin, Global SMTP Admin, Global M365 Admin, SME for COEX email environment. Agile Team Member. Project member on various email projects
  • Led cross-functional teams to achieve project milestones and deliver high-quality products on time.
  • Implemented agile methodologies for efficient project management and streamlined communication between teams.
  • Developed innovative solutions for complex technical issues, resulting in improved system
  • performance.
  • Increased product efficiency by streamlining design and implementation processes.

IT Analyst Infrastructure

3M
07.2009 - 06.2017
  • eMail Routing Global Product Lead, Global Domino Admin, Global SMTP Admin, Global O365 Admin, GPL for Spam and Malicious Email, SME for COEX email environment. Agile Team Member. Project member on various email projects (Cisco CES, PoliteMail, KnowBe4, Group Management, Domino to AD, Project lead for Lotus Notes server physical to VM project, KM writing, liaison to the North American Service Desk
  • Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
  • Improved user experience, monitoring feedback and making necessary adjustments to software applications.
  • Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
  • Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
  • Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
  • Developed comprehensive disaster recovery strategies that ensured business continuity during unexpected events or system failures.
  • Collaborated with cross-functional teams to gather requirements for system enhancements.

Help Desk Lead

3M
05.1997 - 07.2009
  • Lotus Notes Lead, Trainer, call handler, team leader, project lead, KM creator and editor
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Technical Aide - Environmental Engineering

3M
11.1988 - 05.1997
  • Environmental reporting, managing testing results, governmental monitoring reports submittal, EPCRA reporting tracking, Waste Stream management tracking
  • Efficiently managed multiple tasks simultaneously, ensuring timely completion of all assigned responsibilities.
  • Improved overall workflow by identifying areas for process improvement and recommending appropriate changes to management.
  • Played a critical role in safeguarding sensitive data by consistently adhering to company policies regarding information security practices.
  • Ensured seamless communication between departments by providing technical support for video conferencing systems and other collaborative tools.
  • Assisted project teams with implementing technical solutions, resulting in successful completion of projects within deadlines.
  • Enhanced system efficiency by troubleshooting and resolving technical issues in a timely manner.
  • Created, aligned, and optimized electrical instrumentation and testing equipment.

Education

Associate of Science - Chemistry

Saint Paul College
Saint Paul, MN
06-1989

Skills

  • Proofpoint Administration
  • Proficient in Microsoft 365
  • Proficient in Cisco CES management
  • Domino administration skills
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Multitasking Abilities
  • Customer service
  • Excellent communication
  • Critical thinking
  • Calm under pressure
  • Analytical problem-solving

2015 3M Pyramid of Excellence Business Unit Award Level Winner

I was a member of the team that deployed Microsoft 365 eMail sysssystems into 3M.

Timeline

Mail Platform Lead

Solventum
04.2024 - Current

EMail Routing Global Product Lead, CTD&D

3M
06.2017 - 04.2024

IT Analyst Infrastructure

3M
07.2009 - 06.2017

Help Desk Lead

3M
05.1997 - 07.2009

Technical Aide - Environmental Engineering

3M
11.1988 - 05.1997

Associate of Science - Chemistry

Saint Paul College

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Tracy Sandborg