Open To Work
Tran Struwve
Elk River
Summary
Compassionate Certified Nursing Assistant with 17 years of experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.
Overview
20
20
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work History
CNA
Visiting Angels Home Health Care
Little canada
04.2020 - Current
- Provided personal care and assistance to clients with daily living activities.
- Monitored client health by checking vital signs and reporting changes.
- Assisted clients with mobility and transfers using safe techniques.
- Communicated effectively with clients, families, and healthcare professionals.
- Trained new staff on best practices for client care and safety protocols.
- Developed care plans in collaboration with healthcare teams and families.
- Maintained accurate records of client care and services provided.
CNA
LIFESPARK
Saint Louis Park
01.2010 - 03.2020
- Provided personal care and assistance to clients with daily living activities.
- Monitored client health by checking vital signs and reporting changes.
- Assisted clients with mobility and transfers using safe techniques.
- Communicated effectively with clients, families, and healthcare professionals.
- Developed care plans in collaboration with healthcare teams and families.
- Trained new staff on best practices for client care and safety protocols.
- Ensured a clean, safe environment for clients at all times.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
Customer Service Manager
Walmart
Coon Rapids
07.2006 - 12.2010
- Managed customer service team to ensure high-quality support.
- Trained staff on company policies and customer engagement techniques.
- Resolved customer complaints using effective communication skills.
- Coordinated scheduling and staffing for optimal coverage.
- Monitored performance metrics to identify improvement areas.
- Implemented new procedures to enhance operational efficiency.
- Provided exceptional customer service to ensure customer satisfaction.
- Collaborated with management to align service strategies with business goals.
Education
Anoka High School
Anoka, MNSome College (No Degree) - Nursing Education
Minneapolis Community And Technical College
Minneapolis, MNSkills
- Vital sign monitoring
- Client care planning
- Safe mobility assistance
- Health documentation
- Patient communication
- Care team collaboration
- Personal care support
- Time management
- Infection control practices
- Crisis management
- Problem solving
- Conflict resolution
- Patient care
- Lifting and transferring
- Clinical documentation
- Wound care
Languages
Vietnamese
Native/ Bilingual
English
Native/ Bilingual
Certification
Cna certified
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$20/hr - $1000/hrTimeline
CNA
Visiting Angels Home Health Care
04.2020 - Current
CNA
LIFESPARK
01.2010 - 03.2020
Customer Service Manager
Walmart
07.2006 - 12.2010
Anoka High School
Some College (No Degree) - Nursing Education
Minneapolis Community And Technical College