Travis Ryan
Burnsville
Summary
Detail-oriented Auto Glass Technician with strong skills in windshield installation, troubleshooting, and conducting inspections. Proven ability to provide exceptional mobile services that enhance customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Auto Glass Technician
Caliber Auto Glass
Eagan, MN
05.2025 - Current
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Provided mobile services, bringing convenience to customers at their preferred locations.
- Offered recommendations on preventative maintenance measures to prolong the life of windshields and other auto glass parts.
- Conducted thorough pre-and post-installation inspections to verify correct installation of auto glass components.
Auto Glass Technician
Glass of America
Roseville, MN
03.2024 - 11.2025
- Developed lasting client relationships by delivering exceptional service and follow-up care.
- Applied primer, installed glass and monitored curing.
- Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
- Provided detailed explanations of repair processes to customers, fostering transparency about the services being rendered.
- Stayed up-to-date with industry trends and advancements in auto glass technology to maintain expertise in the field.
Auto Glass Technician
City Auto Glass
Eden Prairie, MN
02.2023 - 10.2024
- Provided exceptional customer service, addressing inquiries and resolving concerns effectively.
- Accepted and processed payments for services.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Reduced vehicle downtime for clients with prompt completion of auto glass projects.
- Replaced windshields and windows in vans, trucks and cars.
Auto Glass Technician
Safelite Auto Glass
Eden Prairie, MN
03.2020 - 11.2022
- Performed windshield replacements and repairs with precision using calibrated tools.
- Assessed damage to auto glass and recommended appropriate repair solutions.
- Maintained a clean, organized work area to ensure safety and efficiency.
- Collaborated with team members to complete high-volume service requests timely.
- Trained new technicians on best practices for installation and customer service protocols.
- Improved workflow by implementing efficient processes during peak service hours.
- Conducted inspections of vehicles post-repair to ensure quality standards were met.
- Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
- Trained new technicians on proper procedures, contributing to overall team growth and development.
- Improved customer satisfaction by providing efficient and professional auto glass repair and replacement services.
- Processed returns of glass and moldings.
- Participated in ongoing training workshops, honing skills as an Auto Glass Technician and staying current with industry advancements.
Education
High School Diploma -
Eastview High School
Apple Valley MN09-2004
Skills
- Hand and power tools
- Diagnosing problems
- Power tool operation
- Troubleshooting malfunctions
- Installing windows
- Safety procedures
- Vehicle inspection
- Installing windshields
- Diagnostic
Certification
AGSC Certified/Qualified Master Replacement Technician
AGSC Certified/Qualified Replacement Technician
NWRD Certified/Qualified Repair Technician
Timeline
Auto Glass Technician
Caliber Auto Glass
05.2025 - Current
Auto Glass Technician
Glass of America
03.2024 - 11.2025
Auto Glass Technician
City Auto Glass
02.2023 - 10.2024
Auto Glass Technician
Safelite Auto Glass
03.2020 - 11.2022
High School Diploma -
Eastview High School