Trevor Friedrich
Dodge Center
Summary
Results-driven Delivery Services Manager with expertise in DOT compliance, schedule coordination, and staff training. Successfully streamlined operations to enhance efficiency and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Delivery Services Manager
ABC Supply Company
Rochester, MN
05.2014 - Current
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Managed scheduling and routing for optimal efficiency and resource allocation.
- Coordinated resource allocation to maximize operational effectiveness across multiple projects.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Led cross-functional teams to enhance service delivery and improve customer satisfaction.
- Streamlined operational processes, resulting in increased efficiency and reduced response times.
- Implemented process improvements, reducing delays and increasing on-time delivery rates.
Shift Lead
Kwik Trip
Zumbrota, MN
11.2012 - 06.2016
- Supervised daily operations, ensuring compliance with safety protocols and store policies.
- Trained and mentored staff on customer service excellence and operational standards.
- Coordinated shift schedules to optimize staffing levels and enhance efficiency.
- Assisted in inventory management, conducting regular stock audits to maintain product availability.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Monitored cash handling procedures, ensuring accuracy and adherence to financial controls.
Customer Service Manager
Walmart
Rochester, MN
05.2010 - 12.2012
- Led customer service team to enhance satisfaction and resolve inquiries efficiently.
- Managed escalated customer complaints, ensuring swift resolutions and maintaining brand reputation.
- Scheduled all Cashiers, and Customer Service Associates to facilitate adequate staffing and rotation during peak periods.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Law Enforcement
Rochester Community And Technical College
Rochester, MNSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Route planning
- DOT compliance
- Fleet maintenance
- Staff training and development
- Customer communication
- Schedule coordination
- Manpower planning
Timeline
Delivery Services Manager
ABC Supply Company
05.2014 - Current
Shift Lead
Kwik Trip
11.2012 - 06.2016
Customer Service Manager
Walmart
05.2010 - 12.2012
Law Enforcement
Rochester Community And Technical College