Trey Jones
Brooklyn Park
Summary
Hardworking and passionate job seeker with strong educational, organizational, and interpersonal skills, eager to secure entry-level Certified Nursing Assistant position. Ready to step into the Healthcare field to begin using my completed first of four year college education courses in becoming a Registered Nurse.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service
Dick's Sporting Goods, Inc
2023.05 - 2026.04
- Assisted customers in product selection, ensuring a positive shopping experience.
- Resolved customer inquiries and complaints efficiently through active listening and problem-solving skills.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Monitored inventory levels, ensuring availability of popular products while minimizing stockouts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Exhibited high energy and professionalism when dealing with customers and staff.
Education
Bachelor of Science - Student in Nursing
Viterbo University
La Crosse, WI2026-04
High School Diploma -
Champlin Park High School
Champlin, MN2025-06
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
Certification
MN Certified Nursing Assistant
11/25/2024 - current
Certification #10871271
BLS
11/25/2024 - current
Timeline
Customer Service
Dick's Sporting Goods, Inc
2023.05 - 2026.04
Bachelor of Science - Student in Nursing
Viterbo University
High School Diploma -
Champlin Park High School