Trish McClelland

• Oversaw Process Improvement projects within the Billing team and Client Banking areas of DCT and provided timely feedback to staff members and management.
• Implemented and streamlines new workflow procedures, increasing efficiency.
• Led weekly team meetings to discuss progress, address issues, and plan future actions.
• Led the Dental Billing process improvement to assure compliance in billing practices, increase efficiencies in workflows and billing and aging reports to ensure all revenues due to the state are collectible and received.
• Participate in the Financial Management Team meetings to discuss claims and collection status and provide summary of Dental billing goals.
• Serve as a consultant to the Revenue Cycle Team that monitors the revenue capture process for DCT Dental services.
• Work closely with Dental Clinic staff and leadership to problem solve billing issues and process improvement of workflows.

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• Supervision of DCT Dental Clinic site operations.
• Provide training, guidance and leadership to all assigned subordinates.
• Develop and update of office procedures/protocols/polices and train staff.
• Create EIOR's for clinic operations
• Develop annual budget, prepare budget requests and monitor financial status of operations
• Approve payment of operating expenses and monitor expenditures
• Interview, hire and monitor employee performance
• Monitor access and maintenance for compliance with data privacy standards.
• Administer applicable labor relation contracts in accordance with state wide employer policy

• Set up patient financial accounts for billing purposes
• Audit patient accounts and check charges against payments and implement corrective actions to balance out account
• Member of team to set up a DCT program (MITH) as a billing specialist and develop billing codes for services provided.
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