Trisha Johnson
West Saint Paul
Summary
Dynamic and compassionate professional with extensive experience in animal care and customer service, notably at the University of Minnesota. Excelled in habitat maintenance, health monitoring, and fostering kind customer engagement. Achieved significant improvements in animal well-being and recovery rates. Skilled in veterinary assistance and pet handling, with a proven track record of enhancing team performance and client satisfaction.
Overview
4
4
years of professional experience
Work History
Laboratory Animal Care Technician
University of Minnesota
01.2023 - Current
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
- Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
- Promoted a positive work environment among team members through open communication channels and consistent feedback sessions.
- Collaborated with colleagues to develop effective enrichment activities designed to stimulate natural behaviors in captive animals.
- Played a pivotal role in the successful recovery of numerous animals through diligent monitoring, immediate intervention when needed, and coordinated efforts with veterinary staff.
- Fostered clean and safe environment, performing regular cleaning and maintenance of animal enclosures.
- Trained new staff on animal care protocols, elevating overall team competency.
- Enhanced animal well-being by conducting daily health assessments.
- Provided compassionate end-of-life care, ensuring dignity and comfort for animals in their final moments.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to vet staff.
Veterinary Assistant
Keller Lake Animal Hospital
09.2022 - 01.2023
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Collected patient biopsies and blood samples for laboratory analysis.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
Pet Stylist
Petsmart
08.2020 - 08.2021
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Contributed positively to the work environment by fostering a collaborative and supportive atmosphere among team members.
- Educated pet owners on proper grooming techniques and at-home care, promoting healthier pets and reduced need for professional intervention.
- Groomed 25 dogs per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
- Ensured consistent quality of work by adhering to established grooming procedures and guidelines for all clients'' pets.
- Sterilized grooming and styling area, tools and implement by using antibacterial soap and rubbing alcohol.
- Developed creative solutions for challenging pet styling requests, exceeding customer expectations with every finished product.
- Provided exceptional customer service, addressing any questions or concerns promptly and professionally to ensure satisfaction with each grooming experience.
- Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
- Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
- Collaborated with team members to ensure smooth daily operations, consistently meeting scheduling demands and maintaining high-quality standards.
- Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.
- Troubleshot behavioral issues during grooming sessions, ensuring a positive experience for both pets and their owners.
- Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
- Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
- Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
Education
GED -
Sumter County Adult Education
Sumterville, FL02-2015
Skills
- Pet handling
- Safety protocols and procedures
- Kind customer engagement
- Sanitation protocols
- Animal enrichment
- Euthanasia assistance
- Habitat maintenance
- Safety and health precautions
- Vaccine administration
- Safe chemical handling
- Patient records maintenance
- Facility cleaning
- Health monitoring
- Veterinary assistance
- Kennel cleaning and sanitizing methods
Timeline
Laboratory Animal Care Technician
University of Minnesota
01.2023 - Current
Veterinary Assistant
Keller Lake Animal Hospital
09.2022 - 01.2023
Pet Stylist
Petsmart
08.2020 - 08.2021
GED -
Sumter County Adult Education
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