Trista Wilczek
Little Falls
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Office Administrative Specialist Intermediate
State Of Minnesota
Little Falls
01.2021 - Current
- Executed data entry tasks with precision, enhancing database accuracy and reliability.
- Managed office supplies inventory, implementing restocking procedures to maintain optimal levels.
- Organized and maintained electronic and physical filing systems for easy access to documents.
- Maintained confidentiality of sensitive information, upholding trust and integrity in operations.
- Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
- Performed data entry tasks in an accurate and timely manner.
- Prepared correspondence, memos, presentations, spreadsheets, databases using MS Office programs.
- Provided administrative support to department staff, including scheduling appointments and organizing meetings.
- Provided assistance with onboarding new employees; ensured that all paperwork was completed properly and filed accurately.
- Tracked and submitted employee timesheets to prepare for payroll processing.
Administrative Office Specialist
State Of Minnesota
Little Falls
11.2018 - 01.2021
- Managed scheduling and calendar appointments for executive staff.
- Collaborated with team members to streamline administrative workflows and processes.
- Greeted visitors and answered incoming calls in a professional manner.
- Performed research on topics requested by management team.
- Maintained databases with customer information, contact details.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Customer Service Specialist
Mid Minnestota Federal Credit Union
Little Falls
03.2016 - 11.2018
- Collaborated with cross-department teams to streamline service processes and improve customer satisfaction.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Maintained up-to-date product knowledge to support customer inquiries effectively.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
Education
Some College (No Degree) - Architectural Construction Technology
St. Cloud Technical And Community College
Saint Cloud, MNSkills
- Data entry
- Employee onboarding
- Proficient in AIM/Operate
- Calendar management
- Confidential document control
- Purchasing coordination
- Scheduling
- Payroll and benefits administration
- Office record management
- Microsoft Office Suite
- Excellent communication
- Spreadsheet creation
Certification
SEMA4
Timeline
Office Administrative Specialist Intermediate
State Of Minnesota
01.2021 - Current
Administrative Office Specialist
State Of Minnesota
11.2018 - 01.2021
Customer Service Specialist
Mid Minnestota Federal Credit Union
03.2016 - 11.2018
Some College (No Degree) - Architectural Construction Technology
St. Cloud Technical And Community College