TROY PETTIT
Detroit Lakes
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Legal Intake Specialist
Robert Wilson & Associates
01.2024 - Current
- Maintain records of all legal intake calls and emails
- Client communications
General Manager
Los Colinas Golf Club
01.2022 - 02.2023
- Course Turf Management
- Employee management
- Maintained customer relations
- Built and maintained vendor relations
- Redesign & restructuring of course oversight
- Equipment management
- Product development
Owner/Operator
Rainman Irrigation
03.2007 - 01.2022
- Designed, bid, & installed residential & commercial irrigation systems
- Built and maintained customer relationships
- Inventory management
- Employee management
- Payroll processing
- Accounting
Education
Turf Management
Mundus Institute
05.2004
Business Management
Montana State University
05.2002
Skills
- Relationship building
- Client relations
- Confidentiality compliance
- Documenting
- Legal evaluation
- Customer service
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
- Adaptability and flexibility
Timeline
Legal Intake Specialist
Robert Wilson & Associates
01.2024 - Current
General Manager
Los Colinas Golf Club
01.2022 - 02.2023
Owner/Operator
Rainman Irrigation
03.2007 - 01.2022
Business Management
Montana State University
Turf Management
Mundus Institute
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