TuAnh Holm

Same duties as previous employment. The owner deceased in February and clinic closed in March of 2026.

• Streamlined patient scheduling process to enhance clinic workflow and reduce waiting times.
• Managed inventory systems for acupuncture supplies and chiropractic equipment, ensuring availability and compliance.
• Developed training programs for administrative staff, improving operational efficiency and service quality.
• Implemented electronic health record (EHR) system, enhancing data accuracy and patient management processes.
• Oversaw financial operations including billing, collections, and budgeting to maintain clinic profitability.
• Evaluated clinic procedures regularly, identifying areas for improvement in patient care and operational practices.
• Led team meetings to foster collaboration and address challenges in clinic operations effectively.
• Championed patient-centered care initiatives that increased satisfaction scores, positive online reviews, and word-of-mouth referrals.
• Optimized inventory management processes resulting in reduced waste and significant cost savings for the clinic without sacrificing quality of care standards.
• Managed budget effectively to ensure cost control while maintaining optimal levels of staffing and resources for the clinic''s needs.
• Coordinated community outreach programs to increase awareness of available services and drive new patient acquisition.
• Developed in-depth knowledge of insurance policies to assist patients in understanding coverage options and navigating billing processes more efficiently.
• Communicated with patients, ensuring that medical information was kept private.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Clinic was sold in June 2025.