Turqoise Porter
Robbinsdale
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacitates with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Hardworking and reliable with strong ability in communications and resolving customer complaints. Knowledgeable and dedicated customer service professional with extensive experience in retention. Excited to begin a new challenge with a successful team and motivated to maintain customer satisfaction and contribute to company success.
Overview
12
12
years of professional experience
Work History
Customer Experience Lead
Saks OFF 5TH
05.2012 - 03.2013
- Developed innovative solutions to address emerging customer needs, resulting in higher retention rates.
- Initiated cross-functional collaboration between departments to better serve customers and deliver seamless experiences.
- Strengthened brand reputation by cultivating positive word-of-mouth reviews and testimonials from satisfied customers.
- Boosted sales performance by developing and implementing effective sales strategies and tactics.
- Managed a portfolio of existing clients, ensuring their satisfaction with credit card products and services while identifying opportunities for upselling or crossselling.
- Acted as a trusted point of contact for key clients, providing personalized support and attention to detail that fostered long-lasting relationships.
Customer Experience Professional, COS.
Comcast Cable
03.2013 - Current
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Served as an escalation point for complex or challenging cases, demonstrating expertise in problem resolution techniques.
- Achieved high customer retention rate through exceptional relationship management and personalized service.
Education
Bachelor of Science - Computer Science And Programming
Normandale Community College
Bloomington, MN08.2027
High School Diploma -
Robbinsdale Cooper Senior High School
New Hope, MN06.2010
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Strong Problem-Solving abilities
- Sales and Upselling
- Complaint Handling
- Troubleshooting
- Strong oral and written communication
- Adaptability
- Dependable and Responsible
- Sales Techniques
Accomplishments
- Achieved Department Mentorship Development Certificate to help onboard and enhance the skills of new hires in 2016.
- Exploring Leadership graduate November 2019.
- Utilized Microsoft Excel to develop sales tracking spreadsheets
- Subject Matter Expert floor support that assisted with de-escalations and order entry support.
- Participated in special projects aimed at enhancing customer experience, including the execution of pilot programs and the refinement of new policies and procedures.
- Consistently maintained high metrics as well as attaining sales awards multiple months in the COE.
Timeline
Customer Experience Professional, COS.
Comcast Cable
03.2013 - Current
Customer Experience Lead
Saks OFF 5TH
05.2012 - 03.2013
Bachelor of Science - Computer Science And Programming
Normandale Community College
High School Diploma -
Robbinsdale Cooper Senior High School
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