Turqoisha Mccullough
Crystal,MN
Summary
Highly skilled payroll professional with over 10 years of experience, specializing in maximizing organizational efficiency through streamlined processes, rigorous auditing, and cost reduction. Demonstrated expertise in HRIS improvements, compliance with payroll and labor laws, and leadership. Adept at thriving in team environments and driving operational success.
Overview
12
12
years of professional experience
Work History
HRIS & Payroll Manager
City of St. Louis Park
2018.07 - Current
- Oversee payroll staff and manage bi-weekly payroll, ensuring compliance with the city’s personnel manual, eight union contracts, and relevant federal and state laws.
- Maintain confidential employee master files, including new hire paperwork, terminations, benefit elections, and leave of absences.
- Contribute to system upgrades and implementation projects by providing input, overseeing processes, and testing implementations to ensure adherence to schedule and budget.
- Communicate and oversee compensation adjustments for union and non-union staff.
- Streamlined payroll procedures through assessments and audits, reducing payroll overtime costs by $50,000.
- Conduct presentations and training sessions across city divisions on new system implementations and processes.
- Developed onboarding training materials for new hires to enhance the efficiency of the onboarding process.
- Perform quarterly and annual reconciliations of benefits and wages, ensuring accurate reporting and filing with the State of MN and the IRS (e.g., 941 filing, Schedule B, 1095, and 720).
- Act as the primary point of contact for interdepartmental inquiries related to payroll policies, benefit changes, HRIS/payroll system issues, discrepancies in pay, taxes, audits, and budgets.
- Analyze and allocate the city’s $30 million budget, including employee wages, employer benefit contributions, and work comp expenses.
- Regularly reconcile general ledger accounts related to payroll transactions to ensure accurate financial reporting.
Utility Billing Lead
City of St Louis Park
2017.05 - 2018.07
- Identified and resolved billing variances to ensure system accuracy and currency
- Developed and communicated effective billing processes to customers and residents
- Managed the CIS utility billing system and Neptune meter reading system for resident accounts
- Provided direction, training, and technical assistance to utility billing staff
- Educated residents on the online bill payment website
- Analyzed and improved the billing process and assisted the Finance Manager in designing the Invoice Cloud webpage for an improved customer experience
- Oversaw Invoice Cloud operations, ensuring accurate billing and effective electronic communication with customers
- Managed monthly balancing reports, posted cash receipts, and analyzed chargebacks
- Processed and sent monthly invoices, adjustments, and credits.
Payroll Officer
State of MN DVS
2013.01 - 2017.05
- Processed and reconciled bi-weekly payroll in compliance with federal and state laws
- Collaborated with HR to maintain accurate employee master files for new hires, salary changes, and benefits
- Generated and analyzed reports for filing, including 941, Schedule B, and W-2
- Troubleshot technical issues for employees, including password resets and Oracle error messages
- Processed daily vendor invoices for payment.
Education
Accounting
North Hennepin Community College
Skills
- Payroll Management
- Audit and Compliance
- Training and Development
- HRIS Implementation
- Budget Management
- Analyzing and Problem Solving
Timeline
HRIS & Payroll Manager
City of St. Louis Park
2018.07 - Current
Utility Billing Lead
City of St Louis Park
2017.05 - 2018.07
Payroll Officer
State of MN DVS
2013.01 - 2017.05
Accounting
North Hennepin Community College
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