TYLER BLASER
Rochester,MN
Summary
Results-driven IT professional with over 7 years of experience as a Workstation Specialist, specializing in comprehensive hardware and software support. Proven ability to deliver innovative solutions aligned with business objectives while enhancing technology performance. Expertise in managing diverse platforms and environments, effectively troubleshooting complex issues to ensure seamless operations. Recognized for exceptional problem-solving skills, adaptability, and a commitment to optimizing processes that drive organizational success.
Overview
6
6
years of professional experience
Work History
IT Workstation Specialist
Mayo Clinic
03.2024 - Current
- Diagnosed and resolved technical issues, ensuring minimal downtime for end users.
- Developed and implemented patient care protocols to enhance service delivery and operational efficiency.
- Collaborated with IT teams to implement system upgrades and enhancements.
- Collaborated with multidisciplinary teams to design strategic initiatives that improved patient outcomes.
- Installed and configured hardware and software for diverse workstation environments.
- Supported remote users by troubleshooting connectivity issues and configuring virtual desktop environments as needed.
IT Workstation Technician
Mayo Clinic
01.2023 - 03.2024
- Coordinate all aspects of end-user break/fix, including both hardware and software installation, maintenance, and support.
- Troubleshoot systems and work with employees to determine needed hardware or software changes.
- Used ServiceNow to manage incidents, ensuring SLA compliance, and up-to-date documentation.
- Provided remote support via Dameware, Remote Desktop Protocol (RDP), and VPN connections, minimizing user downtime across locations.
- Enhanced helpdesk ticketing system, resulting in [Number]% reduction in support call turnaround time.
Workstation/Network Technician
Ed Midwest LLC
06.2019 - 01.2023
- Oversaw more than 750 devices within the school district by monitoring, configuring, and maintaining all hardware and software systems.
- Contribute to the successful delivery of large-scale company projects, such as computer system upgrades and Office 365 migrations.
- Configured new hardware and software systems, such as Cisco, Mitel, and JAMF.
- Developed training materials to enhance team knowledge on new technologies and procedures.
Education
Associate - Network Administration and Technology
Minnesota State College Southeast
Winona, MN04.2019
Skills
- Technical troubleshooting
- Hardware installation
- Software configuration
- Remote desktop support
- ServiceNow utilization
- PSEUDO/SPD management
- Patient care protocols implementation
- Analytical thinking
Timeline
IT Workstation Specialist
Mayo Clinic
03.2024 - Current
IT Workstation Technician
Mayo Clinic
01.2023 - 03.2024
Workstation/Network Technician
Ed Midwest LLC
06.2019 - 01.2023
Associate - Network Administration and Technology
Minnesota State College Southeast