Tyler Flakne
ROBBINSDALE
Summary
I am a Customer Success Executive with outstanding customer service, communication and business skills working in business-to-business and businessto-consumer sales and retention for 7 years. Looking to transition back into a more sales focused role while continuing to build and grow relationships. I am a former college athlete with the competitive drive and team working skills to be successful in a fast-paced environment. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
9
9
years of professional experience
Work History
Account Executive
Thomson Reuters Corporation
Eagan
03.2024 - Current
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Generated new business by reaching out to financial institutions to help with fraud prevention, customer onboarding, and alerting to changes.
- Managed and renewed a book of over 80 accounts (primarily banks and credit unions), and helped strategically plan for their year, identify any business challenges they may face, and how we can help.
Customer Success Executive
Thomson Reuters Corporation
Eagan
03.2022 - 02.2024
- Drove retention and growth across nearly 200 accounts.
- Achieved 100% to goal in 2022 and 108% to goal in 2023.
- Grew my knowledge of the CLEAR platform and the ever-changing Risk and Fraud landscape.
- Demonstrated high level customer service to resolve issues and train and troubleshoot for new users.
Business Development Representative
Thomson Reuters Corporation
Eagan
01.2019 - 03.2022
- Set demonstrations for Practical Law and Westlaw across both the large and emerging (SMB) segments.
- Conversion rate of over 90% from appointment to sales pipeline.
- Targeted, prospected and presented compelling business propositions to potential customers.
- Used cold calling methods to update potential or current customers on new products or deals.
New Business Development Representative
Minnesota Twins Baseball Club
01.2016 - 10.2018
- Conduct telephone campaigns to acquire new business, and generate incremental revenue.
- Assist with inbound calls pertaining to sales and service related questions and concerns.
- Meet or exceed weekly, monthly and yearly ticket sales goals.
- Assist customers in securing the preferred programs, seats and events that best fit their needs.
Education
Business Management and Economics -
Augsburg College
05.2015
Skills
- Client relationship management
- Project management
- Customer onboarding
- CRM software
- Effective communication
- Negotiation skills
Timeline
Account Executive
Thomson Reuters Corporation
03.2024 - Current
Customer Success Executive
Thomson Reuters Corporation
03.2022 - 02.2024
Business Development Representative
Thomson Reuters Corporation
01.2019 - 03.2022
New Business Development Representative
Minnesota Twins Baseball Club
01.2016 - 10.2018
Business Management and Economics -
Augsburg College
Similar Profiles
CHAITNA KCHAITNA K
Automation Test Engineer at Thomson Reuters CorporationAutomation Test Engineer at Thomson Reuters Corporation
Lili BautistaLili Bautista
SDR at Thomson Reuters CorporationSDR at Thomson Reuters Corporation
Alec DemskieAlec Demskie
Digital Marketing Intern at Thomson Reuters CorporationDigital Marketing Intern at Thomson Reuters Corporation
Willard RoseWillard Rose
Dishwasher at Free State Brewing Co.Dishwasher at Free State Brewing Co.
Chrystyna ElliotChrystyna Elliot
Associate Business Analyst at Honeywell/HSM/Stanley/Securitas TechnologyAssociate Business Analyst at Honeywell/HSM/Stanley/Securitas Technology