Tyler Frantzen
West St. Paul
Summary
Dynamic professional with strong customer service and conflict resolution skills. Proven ability to enhance guest experiences while maintaining safety protocols in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Full Tilt Restraunt
Bloomington
06.2026 - Current
- Monitored restaurant premises to ensure safety and security for staff and patrons.
- Conducted regular patrols to identify and report any suspicious activities.
- Enforced restaurant policies to maintain a safe dining environment for guests.
- Assisted in emergency response situations, coordinating with local authorities as needed.
- Managed access control to restricted areas, ensuring only authorized personnel entered.
- Provided support during events, ensuring security measures were followed effectively.
- Trained new security staff on procedures and protocols for safety management.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Documented incidents and prepared reports for management review and analysis.
Server
Olive Garden Restaurant
Bloomington
04.2026 - Current
- Provided excellent customer service to enhance guest dining experiences.
- Managed multiple tables efficiently during high-volume shifts.
- Collaborated with kitchen staff to ensure timely food delivery.
- Delivered accurate orders while addressing customer inquiries promptly.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash transactions and processed payments accurately at the register.
- Engaged with guests to build rapport and encourage repeat visits.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Host/Server Assistant
Buffalo Wild Wings
Mankato
11.2025 - 03.2026
- Greeted and seated guests in a timely manner.
- Managed waitlists and communicated wait times effectively.
- Coordinated with servers to ensure smooth table turnover.
- Assisted in training new hosts on procedures and customer service.
- Maintained cleanliness and organization of the host area.
- Handled guest inquiries and resolved minor issues promptly.
- Monitored dining room flow to optimize seating arrangements.
- Supported team during peak hours for efficient service delivery.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Warehouse Worker
Hanco Corporation
Eagan
06.2020 - 08.2025
- Operated forklifts and pallet jacks for efficient material handling.
- Maintained inventory accuracy through regular counts and system updates.
- Collaborated with team members to meet daily production schedules.
- Loaded and unloaded shipments, ensuring proper placement and safety compliance.
- Inspected incoming materials for quality and correct specifications.
- Assisted in training new hires on safety protocols and operational procedures.
Education
Some College (No Degree) - Criminal Justice
Minnesota State University, Mankato
Mankato, MNAssociate of Arts - Culinary Arts
St Paul Tech
Saint Paul, MN06-2026
Skills
- Culinary techniques
- Food safety regulations
- Customer service
- Inventory management
- Conflict resolution
- Emergency response
- Team collaboration
- Communication skills
- Shift work experience
- First aid and CPR certified
Languages
Spanish
Full Professional
Certification
- First Aid and CPR
Timeline
Security Officer
Full Tilt Restraunt
06.2026 - Current
Server
Olive Garden Restaurant
04.2026 - Current
Host/Server Assistant
Buffalo Wild Wings
11.2025 - 03.2026
Warehouse Worker
Hanco Corporation
06.2020 - 08.2025
Some College (No Degree) - Criminal Justice
Minnesota State University, Mankato
Associate of Arts - Culinary Arts
St Paul Tech